Automated Appointment Booking Funnel & CRM System

This project involved building an automated appointment booking funnel integrated with a CRM to help a service-based business capture leads, schedule appointments, and follow up automatically.
The system was designed to reduce manual work, improve response time, and ensure every lead was properly tracked from first contact to booked appointment. Automated email and SMS workflows were used to confirm bookings, send reminders, and follow up with unbooked leads. This project highlights my ability to combine funnel design with backend automation to create efficient, conversion-focused systems.