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I am passionate about leveraging my skills and experience to empower teams and drive operational excellence. My journey began in customer service, where I honed my ability to resolve issues and foster positive customer interactions. As I grew in my career, I transitioned into training and development, creating engaging learning experiences that uplift others. I thrive in dynamic environments that challenge me to think strategically and innovate.…I am passionate about leveraging my skills and experience to empower teams and drive operational excellence. My journey began in customer service, where I honed my ability to resolve issues and foster positive customer interactions. As I grew in my career, I transitioned into training and development, creating engaging learning experiences that uplift others. I thrive in dynamic environments that challenge me to think strategically and innovate.

LENIE LYN GRACE BATUIGAS

Online Trainer, Dancer, Hair and Makeup, +2

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I am passionate about leveraging my skills and experience to empower teams and drive operational excellence. My journey began in customer service, where I honed my ability to resolve issues and foster positive customer interactions. As I grew in my career, I transitioned into training and development, creating engaging learning experiences that uplift others. I thrive in dynamic environments that challenge me to think strategically and innovate.…I am passionate about leveraging my skills and experience to empower teams and drive operational excellence. My journey began in customer service, where I honed my ability to resolve issues and foster positive customer interactions. As I grew in my career, I transitioned into training and development, creating engaging learning experiences that uplift others. I thrive in dynamic environments that challenge me to think strategically and innovate.

Available to hire

I am passionate about leveraging my skills and experience to empower teams and drive operational excellence. My journey began in customer service, where I honed my ability to resolve issues and foster positive customer interactions. As I grew in my career, I transitioned into training and development, creating engaging learning experiences that uplift others. I thrive in dynamic environments that challenge me to think strategically and innovate.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Work Experience

Training Specialist at MedRisk LLC

October 1, 2025 - October 1, 2025

Started as a Customer Advocate Level 1, handling customer service for Workers’ Compensation. Promoted to Training Specialist, where I deliver engaging training sessions and develop materials to enhance customer advocacy skills.

Customer Service Representative at IQOR

December 1, 2022 - December 1, 2022

Provided customer support for Walmart.com, assisting with online orders and resolving inquiries. Promoted to Floor Support to guide new team members.

College Professor at John B. Lacson Maritime University

April 1, 2020 - April 1, 2020

Taught Physical Education, motivating students to enhance their physical abilities through dance and sports.

Technical Support Team Lead at Transcom

March 1, 2019 - March 1, 2019

Assisted Comcast customers with technical issues and provided guidance to new team members. Promoted to Supervisor shortly after graduating.