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I am a multimedia engineer with over 3+ years of experience across IT operations, web systems, digital platforms, and multimedia solutions in both public and private environments. I excel at IT support, internal system administration, web development, and digital transformation, delivering practical, user-focused solutions. I am a hard-working team player and natural leader who thrives under pressure, coordinates multiple tasks, and drives improvements in usability, reliability, and business continuity. I have hands-on experience with AV setups for live events, troubleshooting hardware and software, and coordinating cross-functional projects.…I am a multimedia engineer with over 3+ years of experience across IT operations, web systems, digital platforms, and multimedia solutions in both public and private environments. I excel at IT support, internal system administration, web development, and digital transformation, delivering practical, user-focused solutions. I am a hard-working team player and natural leader who thrives under pressure, coordinates multiple tasks, and drives improvements in usability, reliability, and business continuity. I have hands-on experience with AV setups for live events, troubleshooting hardware and software, and coordinating cross-functional projects.

Luis Felipe Cortázar

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I am a multimedia engineer with over 3+ years of experience across IT operations, web systems, digital platforms, and multimedia solutions in both public and private environments. I excel at IT support, internal system administration, web development, and digital transformation, delivering practical, user-focused solutions. I am a hard-working team player and natural leader who thrives under pressure, coordinates multiple tasks, and drives improvements in usability, reliability, and business continuity. I have hands-on experience with AV setups for live events, troubleshooting hardware and software, and coordinating cross-functional projects.…I am a multimedia engineer with over 3+ years of experience across IT operations, web systems, digital platforms, and multimedia solutions in both public and private environments. I excel at IT support, internal system administration, web development, and digital transformation, delivering practical, user-focused solutions. I am a hard-working team player and natural leader who thrives under pressure, coordinates multiple tasks, and drives improvements in usability, reliability, and business continuity. I have hands-on experience with AV setups for live events, troubleshooting hardware and software, and coordinating cross-functional projects.

Available to hire

I am a multimedia engineer with over 3+ years of experience across IT operations, web systems, digital platforms, and multimedia solutions in both public and private environments. I excel at IT support, internal system administration, web development, and digital transformation, delivering practical, user-focused solutions.

I am a hard-working team player and natural leader who thrives under pressure, coordinates multiple tasks, and drives improvements in usability, reliability, and business continuity. I have hands-on experience with AV setups for live events, troubleshooting hardware and software, and coordinating cross-functional projects.

Skills

Web Design

Video Advert

Experience Level

Web Design

Expert

Video Advert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

IT Operations & Web Systems Specialist at Movilidad Futura S.A.S.

January 1, 2022 - December 31, 2023

Supported IT operations, web systems, and internal digital platforms across departments. Prepared technical studies and documentation for software and hardware acquisitions; managed information systems; defined user roles and permissions; coordinated IT-related contracts, processes, and service continuity; provided IT support, preventative maintenance, and technical assistance across departments. Achievements include developing IT studies enabling procurement of enterprise-level software and hardware with investments exceeding USD 200,000 over two years, and leading a high volume of IT-related contract initiations and closures.

IT Support Technician at COLSA CLtd.

January 1, 2021 - December 31, 2021

Delivered Level 1 & 2 IT support for employees and internal users. Provided hardware, software and network troubleshooting; prepared documentation and standardized processes for IT support. Implemented internal help desk and improved response times and issue tracking. Led the digital transformation by designing, launching, and administering the company’s website.

IT Support Technician at Municipality of Popayán

October 1, 2020 - December 31, 2020

Provided ticket-based technical support for municipal staff; maintained internal IT systems and applications; supported documentation and service processes within the IT office. Achievements include developing the IT Services Catalog for the municipal IT office, clearly defining services, responsibilities, and support channels; improved internal clarity and service delivery.