Livia Gimenez

Generated over 250,000 NOK in seasonal revenue by promoting and selling transportation products, consistently exceeding performance targets. Provided operational support and front-line customer service for transport logistics, ensuring accurate booking, routing, and supplier communication. Collaborated with team leads and supervisors to optimize sales strategies and resolve customer challenges, demonstrating agility and stakeholder focus.

Facilitated end-to-end transportation logistics for high volumes of international guests across airports, train stations, hotels, and cruise terminals, ensuring alignment with service contracts and transport schedules. Served as a mediator between hotel representatives, airline staff, and guests to resolve operational disruptions, enhancing stakeholder relations and customer satisfaction. Managed on-site guest logistics and material handover, including information kits, check-in documents, and travel items. Led cross-functional teams to provide real-time support during peak periods; delegated tasks, streamlined workflows, and implemented contingency plans to handle cancellations or rebookings. Supported communication with contracting parties and escalated service issues, contributing to ongoing process improvement and quality control.

Delivered guided experiences tailored to various guest needs and demographics, emphasizing logistical clarity and schedule adherence. Provided bilingual guiding services in Portuguese and English as an authorised guide, delivering an inclusive guest experience.