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Customer-focused professional with experience handling high-volume inbound client calls, gathering key details, and coordinating smooth handoffs to clients. Known for calm, professional, solution-oriented communication and for maintaining strong client relationships. Creatively driven digital marketer and social media content leader, producing engaging posts to increase audience engagement and supporting growth through content strategy, audience insights, SEO management, and performance analysis. Skilled in event operations, client engagement, and cross-functional coordination.…Customer-focused professional with experience handling high-volume inbound client calls, gathering key details, and coordinating smooth handoffs to clients. Known for calm, professional, solution-oriented communication and for maintaining strong client relationships. Creatively driven digital marketer and social media content leader, producing engaging posts to increase audience engagement and supporting growth through content strategy, audience insights, SEO management, and performance analysis. Skilled in event operations, client engagement, and cross-functional coordination.

Linda

Social Media Manager, Content Producer, Community Manager, +1

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Customer-focused professional with experience handling high-volume inbound client calls, gathering key details, and coordinating smooth handoffs to clients. Known for calm, professional, solution-oriented communication and for maintaining strong client relationships. Creatively driven digital marketer and social media content leader, producing engaging posts to increase audience engagement and supporting growth through content strategy, audience insights, SEO management, and performance analysis. Skilled in event operations, client engagement, and cross-functional coordination.…Customer-focused professional with experience handling high-volume inbound client calls, gathering key details, and coordinating smooth handoffs to clients. Known for calm, professional, solution-oriented communication and for maintaining strong client relationships. Creatively driven digital marketer and social media content leader, producing engaging posts to increase audience engagement and supporting growth through content strategy, audience insights, SEO management, and performance analysis. Skilled in event operations, client engagement, and cross-functional coordination.

Available to hire

Customer-focused professional with experience handling high-volume inbound client calls, gathering key details, and coordinating smooth handoffs to clients. Known for calm, professional, solution-oriented communication and for maintaining strong client relationships.

Creatively driven digital marketer and social media content leader, producing engaging posts to increase audience engagement and supporting growth through content strategy, audience insights, SEO management, and performance analysis. Skilled in event operations, client engagement, and cross-functional coordination.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Social Media Manager / Operations

January 1, 2026 - Present

Manages social media content, scheduling, and engagement. Supports growth through content strategy and audience insights. Operates events to drive engagement and brand visibility, coordinates logistics for in-person and future bookings, proactively troubleshoots issues to maintain workflow efficiency, and coordinates teamwork tasks to keep projects organized and on schedule.

Remote Inbound Intake Specialist at Walker Advertising

January 1, 2023 - December 31, 2025

Receives and manages high volumes of inbound client calls with professionalism and empathy. Gathers essential client information and case details to accurately match callers with the appropriate attorney for a free consultation. Provides outstanding customer service while maintaining a calm, professional, solution-oriented approach. Accurately enters and updates client data in company systems to ensure smooth handoff to legal teams, maintains customer relations to support ongoing membership services, and trained new employees on customer service best practices and company values. Resolved client concerns calmly and professionally, improving customer satisfaction. (Additional responsibilities shown in resume include social media content creation and management to increase audience engagement and exceed weekly sales targets; SEO management and analysis; and managing sales around entertainment trends.)

Client Experience Lead / Lead Social Media Content Coordinator at Heyday Skincare

January 1, 2021 - Present

Creates engaging social media content that increases audience engagement and exceeds company audience exposure goals. Consistently exceeds weekly sales targets and fosters long-term client relationships; manages social media scheduling and communications; manages Boulevards sales operations. Monitors entertainment trends and online conversations to create timely, relevant posts; engages with followers to build strong, loyal online community. Analyzes post performance and makes data-informed decisions to optimize future content. Schedules regular content through social media management tools and maintains client satisfaction by responding to questions/concerns while engaging clients.