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Hi, I’m Lance Roxas. I’m a remote customer service professional and virtual assistant with over 10 years of experience helping global clients. I’m known for delivering empathetic, solutions-driven support across email, chat, and phone, while staying organized and reliable. I enjoy collaborating with cross-functional teams on safety, compliance, onboarding, and account management. I’m tech-savvy, quick to adapt to new CRM systems and collaboration tools, and dedicated to maintaining professionalism and exceptional client relationships in every interaction.…Hi, I’m Lance Roxas. I’m a remote customer service professional and virtual assistant with over 10 years of experience helping global clients. I’m known for delivering empathetic, solutions-driven support across email, chat, and phone, while staying organized and reliable. I enjoy collaborating with cross-functional teams on safety, compliance, onboarding, and account management. I’m tech-savvy, quick to adapt to new CRM systems and collaboration tools, and dedicated to maintaining professionalism and exceptional client relationships in every interaction.

LANCE ANDREAL ROXAS

Video Editor, Graphic Designer, Content Creator, +3

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Hi, I’m Lance Roxas. I’m a remote customer service professional and virtual assistant with over 10 years of experience helping global clients. I’m known for delivering empathetic, solutions-driven support across email, chat, and phone, while staying organized and reliable. I enjoy collaborating with cross-functional teams on safety, compliance, onboarding, and account management. I’m tech-savvy, quick to adapt to new CRM systems and collaboration tools, and dedicated to maintaining professionalism and exceptional client relationships in every interaction.…Hi, I’m Lance Roxas. I’m a remote customer service professional and virtual assistant with over 10 years of experience helping global clients. I’m known for delivering empathetic, solutions-driven support across email, chat, and phone, while staying organized and reliable. I enjoy collaborating with cross-functional teams on safety, compliance, onboarding, and account management. I’m tech-savvy, quick to adapt to new CRM systems and collaboration tools, and dedicated to maintaining professionalism and exceptional client relationships in every interaction.

Available to hire

Hi, I’m Lance Roxas. I’m a remote customer service professional and virtual assistant with over 10 years of experience helping global clients. I’m known for delivering empathetic, solutions-driven support across email, chat, and phone, while staying organized and reliable.

I enjoy collaborating with cross-functional teams on safety, compliance, onboarding, and account management. I’m tech-savvy, quick to adapt to new CRM systems and collaboration tools, and dedicated to maintaining professionalism and exceptional client relationships in every interaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Google Ads

Intermediate

Language

English

Fluent

Work Experience

Directors/Team Lead - Health, Safety & Legal Team at LIZARDBEAR TASKING INC. (Doordash – Health, Safety & Legal Team) (Remote)

June 1, 2024 - June 1, 2024

Provided remote support for customers and partner concerns regarding safety and compliance. Delivered clear and timely resolutions through email and chat. Collaborated with internal legal and safety teams to ensure accuracy and consistency.

Freelance / Virtual Assistant at Various Clients (Remote)

January 1, 2020 - November 3, 2025

Managed schedules, email correspondence, and administrative tasks for multiple clients. Led outreach for Haulla Dumpster Pickup Service, supported onboarding for Go Health 360, and coordinated Airbnb guest communications and property listings. Demonstrated strong time management and remote collaboration.

Collections Specialist at HSBC Electronic Data Processing

April 1, 2020 - April 1, 2020

Monitored overdue accounts, assisted clients with payment plans, and resolved billing concerns while ensuring compliance with collection policies.

Customer Service & Sales (Multiple International Accounts) at CONCENTRIX CVG PHILIPPINES, INC. (DirectTV Sales | Telus Mobile | HP | Bell | Virgin Media)

February 1, 2018 - February 1, 2018

Provided end-to-end customer service, sales, and technical support for multiple international accounts. Maintained KPIs and customer satisfaction metrics through professionalism and effective problem-solving.

PayPal Customer Service Representative at CONVERGYS PHILIPPINES SERVICES

March 1, 2013 - March 1, 2013

Handled financial inquiries and disputes with precision and empathy. Ensured accuracy and data protection in all transactions.

Expedia.com Sales at FOUNDEVER ASIA, INC. (formerly Sykes Asia)

January 1, 2011 - January 1, 2011

Assisted global customers with travel reservations and itinerary changes. Upsold additional services and improved overall booking experience.

Sprint/Nextel Sales at ALORICA TELESERVICES, INC. (formerly NCO Group)

February 1, 2009 - February 1, 2009

Managed inbound and outbound sales calls. Exceeded sales goals and built strong customer rapport.

Health, Safety & Legal - Remote Support at LIZARDBEAR TASKING INC. Doordash

June 1, 2024 - June 1, 2024

Freelance / Virtual Assistant at Remote

January 1, 2020 - November 3, 2025

Haulla Dumpster Pickup Service: Cold calling, lead generation, and sales outreach. Go Health 360: Onboarding support for pharmacy clients, scheduling, and CRM updates. Airbnb Co-hosting: Guest coordination, messaging, and property listing support. Managed schedules, email correspondence, and administrative tasks for multiple clients.

Collections Agent at HSBC Electronic Data Processing

April 1, 2020 - April 1, 2020

Monitored overdue accounts, assisted clients with payment plans, and resolved billing concerns. Delivered exceptional customer service while ensuring compliance with collection policies.

Customer Service, Sales & Technical Support at CONCENTRIX CVG PHILIPPINES, INC.

February 1, 2018 - February 1, 2018

PayPal Customer Service at CONVERGYS PHILIPPINES SERVICES

March 1, 2013 - March 1, 2013

Handled financial inquiries and disputes with precision and empathy. Ensured accuracy and data protection in all transactions.