I am a dedicated freelance researcher, web designer, marketer and admin who thrives in a remote and flexible work environment.

About

I am a dedicated freelance researcher, web designer, marketer and admin who thrives in a remote and flexible work environment. With nearly 20 years of hands-on experience in content creation (Substack, YouTube, blogs, and newsletters) and email marketing, I am passionate about providing comprehensive marketing admin support to help clients streamline operations and achieve their objectives. I am a proactive, client-focused individual with a strong ability to work independently and deliver measurable results.

I collaborate with AI tools to streamline output, review thumbnails for colour contrast, visuals and tone; surface outliers; and detect improvements by reviewing audio transcripts. I work effectively with cross-functional product teams across multiple time zones and enjoy translating research insights into practical improvements for services and platforms.

  • 15 years' experience
  • Joined March 2026

Industry experience

  • Software & Internet
  • Travel & Hospitality
  • Financial Services
  • Government

Work experience· 9 roles

Independent Content Creator and UX Consultant · Self-employedMay 2024 – Present · 2 yrs 7 mos

Leverage analytics to assess content performance and inform iterative improvements; collaborate with AI tools to streamline output, review thumbnails for colour contrast, visuals and tone; surface outliers; and detect improvements by reviewing audio transcripts.

Sr CX Manager · American Express, Enterprise Digital & Data SolutionsFeb 2024 – May 2024 · 4 mos

Managed complex research projects for global consumer platforms; led UX research initiatives; collaborated with cross-functional teams; provided user insights to inform product decisions.

Principal UX Researcher · American Express, Enterprise Digital & Data SolutionsNov 2020 – Nov 2023 · 3 yrs 1 mo

Led end-to-end UX research across global consumer platforms; mentored teams; delivered actionable insights; contributed to product strategy.

Lead UX Researcher · American Express, Enterprise Digital & Data SolutionsNov 2018 – Nov 2020 · 2 yrs 1 mo
UX Research Manager · Mimecast SoftwareOct 2016 – Oct 2018 · 2 yrs 1 mo
Senior UX Researcher · Alfresco Software (Hyland)Oct 2014 – Oct 2016 · 2 yrs 1 mo
UX Consultant · L Rex Consulting LtdNov 2013 – Oct 2014 · 1 yr
Senior UX Researcher · Acquia, NYC & BostonOct 2012 – Oct 2013 · 1 yr 1 mo

Education

Associate of Arts degree in Individual Studies/International Business · Foothill College, Los Altos Hills, California2030 – 2026
Group coaching · YouTube education (Trena Little)2030 – 2026
Leadership Excellence · Harvard Business School2030 – 2019

Certifications and awards

Delivering Presentations Masterclass2017
Harvard Business Leadership Excellence2030 – 2019
People Management training workshops2017 – 2018
YouTube coaching with Trena Little2024 – 2025

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