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Order-to-cash and sales operations specialist with end-to-end experience across order processing, order-to-cash workflows, billing/invoicing, and financial reconciliation. Skilled at managing contracts, billing alignment, and CRM/ERP updates while ensuring accuracy and operational efficiency. Known for driving seamless cross-functional collaboration between Sales, Finance, and Logistics to streamline processes, improve response times, and enhance customer experience. Strong ownership, attention to detail, and analytical problem-solving—delivering measurable improvements in customer satisfaction, retention, and data accuracy.…Order-to-cash and sales operations specialist with end-to-end experience across order processing, order-to-cash workflows, billing/invoicing, and financial reconciliation. Skilled at managing contracts, billing alignment, and CRM/ERP updates while ensuring accuracy and operational efficiency. Known for driving seamless cross-functional collaboration between Sales, Finance, and Logistics to streamline processes, improve response times, and enhance customer experience. Strong ownership, attention to detail, and analytical problem-solving—delivering measurable improvements in customer satisfaction, retention, and data accuracy.

Lola Akinsanya

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Order-to-cash and sales operations specialist with end-to-end experience across order processing, order-to-cash workflows, billing/invoicing, and financial reconciliation. Skilled at managing contracts, billing alignment, and CRM/ERP updates while ensuring accuracy and operational efficiency. Known for driving seamless cross-functional collaboration between Sales, Finance, and Logistics to streamline processes, improve response times, and enhance customer experience. Strong ownership, attention to detail, and analytical problem-solving—delivering measurable improvements in customer satisfaction, retention, and data accuracy.…Order-to-cash and sales operations specialist with end-to-end experience across order processing, order-to-cash workflows, billing/invoicing, and financial reconciliation. Skilled at managing contracts, billing alignment, and CRM/ERP updates while ensuring accuracy and operational efficiency. Known for driving seamless cross-functional collaboration between Sales, Finance, and Logistics to streamline processes, improve response times, and enhance customer experience. Strong ownership, attention to detail, and analytical problem-solving—delivering measurable improvements in customer satisfaction, retention, and data accuracy.

Available to hire

Order-to-cash and sales operations specialist with end-to-end experience across order processing, order-to-cash workflows, billing/invoicing, and financial reconciliation. Skilled at managing contracts, billing alignment, and CRM/ERP updates while ensuring accuracy and operational efficiency.

Known for driving seamless cross-functional collaboration between Sales, Finance, and Logistics to streamline processes, improve response times, and enhance customer experience. Strong ownership, attention to detail, and analytical problem-solving—delivering measurable improvements in customer satisfaction, retention, and data accuracy.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Work Experience

Customer Communications Expert at Marley Spoon Inc.

August 1, 2023 - July 31, 2025

Resolved 95% of customer service issues on first contact by analyzing root causes and implementing long-term solutions. Supported both B2B and B2C customers with real-time assistance and software demonstrations across email, phone, and chat. Leveraged CRM and data analytics to identify trends in customer complaints and reduce recurring issues through proactive process improvements. Managed customer accounts, renewals, and billing-related actions in line with company policy and service-level agreements. Maintained 98% data accuracy in system entries to support reliable reporting and data-driven leadership decisions. Collaborated cross-functionally to resolve and escalate complex issues using data insights, contributing to improved customer retention and satisfaction. Improved response time by 30% through consistent follow-ups across communication channels.

Order Management (OTC) & Sales Operations Associate at Dufil Prima Ltd

September 1, 2013 - May 31, 2021

Handled end-to-end order-to-cash processing, including credit risk assessment, contract management, fulfillment processes, billing/invoicing, dispute resolution, and full review of customer orders and documentation into CRM/ERP systems. Coordinated with Sales, Fulfillment Centres, Finance, and Logistics to streamline order-to-cash workflows. Served as primary point of contact for order status updates, confirmations, shipping details, and changes. Monitored order status and managed issues affecting fulfillment. Provided troubleshooting support for order procurement, internal management, key account management, and reporting documentation. Administered financial bank receipts and operations to align customer payments with orders. Continuously evaluated and streamlined order provisioning processes to improve efficiency, accuracy, and customer satisfaction, delivering updates and insights to management and stakeholders. Facilitated implementation of a new accounting and data system improvi