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I am a multilingual Sales Development Representative (SDR) and customer experience professional with 8+ years of experience in international companies across SaaS, AI, insurance, services, education, and hospitality. I’ve delivered success in both B2B and B2C sales—outbound and inbound calls, prospecting, lead qualification, and team leadership—while optimizing CRM and processes to drive results. Fluent in English and Spanish and native Portuguese, I’m open to remote or Barcelona-based opportunities. I’m known for building trust with clients, improving operational efficiency, and delivering measurable business outcomes.…I am a multilingual Sales Development Representative (SDR) and customer experience professional with 8+ years of experience in international companies across SaaS, AI, insurance, services, education, and hospitality. I’ve delivered success in both B2B and B2C sales—outbound and inbound calls, prospecting, lead qualification, and team leadership—while optimizing CRM and processes to drive results. Fluent in English and Spanish and native Portuguese, I’m open to remote or Barcelona-based opportunities. I’m known for building trust with clients, improving operational efficiency, and delivering measurable business outcomes.

Brunna Lopes

Growth Marketer, Marketing Strategist, Content Creator, +7

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I am a multilingual Sales Development Representative (SDR) and customer experience professional with 8+ years of experience in international companies across SaaS, AI, insurance, services, education, and hospitality. I’ve delivered success in both B2B and B2C sales—outbound and inbound calls, prospecting, lead qualification, and team leadership—while optimizing CRM and processes to drive results. Fluent in English and Spanish and native Portuguese, I’m open to remote or Barcelona-based opportunities. I’m known for building trust with clients, improving operational efficiency, and delivering measurable business outcomes.…I am a multilingual Sales Development Representative (SDR) and customer experience professional with 8+ years of experience in international companies across SaaS, AI, insurance, services, education, and hospitality. I’ve delivered success in both B2B and B2C sales—outbound and inbound calls, prospecting, lead qualification, and team leadership—while optimizing CRM and processes to drive results. Fluent in English and Spanish and native Portuguese, I’m open to remote or Barcelona-based opportunities. I’m known for building trust with clients, improving operational efficiency, and delivering measurable business outcomes.

Available to hire

I am a multilingual Sales Development Representative (SDR) and customer experience professional with 8+ years of experience in international companies across SaaS, AI, insurance, services, education, and hospitality. I’ve delivered success in both B2B and B2C sales—outbound and inbound calls, prospecting, lead qualification, and team leadership—while optimizing CRM and processes to drive results.

Fluent in English and Spanish and native Portuguese, I’m open to remote or Barcelona-based opportunities. I’m known for building trust with clients, improving operational efficiency, and delivering measurable business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Customer Experience Specialist at Telus International (Meta Project)

September 1, 2022 - May 1, 2025

Analyzed sensitive AI content and user interactions for Meta Ads, ensuring safety and compliance. Reported product insights to global teams, enhancing model performance and user experience. Supported remote collaboration across multiple time zones and teams, leveraging CRM and SaaS platforms to drive efficiency.

Customer Service at Kinara (Michelin-Star Restaurant)

October 1, 2018 - January 1, 2021

Managed service for 500+ monthly clients, maintaining satisfaction above 95%. Optimized reservation system, reducing operational errors by 40%. Trained a 5-person team in CRM usage and delivered premium, high-touch service.

Sales & Student Advisor at 4U Study Exchange Agency

January 1, 2018 - May 1, 2019

Sold language and travel packages to Brazilian students; increased course sales by 25% through targeted outreach and follow-up. Maintained 98% compliance on visa renewals and enrollment records.

Sales & Account Manager at Via Tele

January 1, 2015 - December 1, 2017

Provided sales and support to national and international customers, handled inquiries, complaints, and service information. Managed tickets and recorded interactions in internal systems; worked in a fast-paced, multicultural environment to ensure high customer satisfaction.

Trust & Safety and Platform Experience Specialist at Telus International

September 1, 2022 - May 1, 2025

Analyzed sensitive Ad content and user interactions, ensured safety and compliance; reported product insights to global teams; enhanced model performance and user experience; utilized CRM systems, SaaS platforms, and AI-powered solutions to optimize processes; supported outbound SDR activities; delivered seamless cross-border collaboration.

Trust & Safety and Platform Experience Specialist at Telus International (Facebook client)

September 1, 2022 - May 1, 2025

Analyzed sensitive AI content and user interactions, ensuring safety and compliance. Reported product insights to global teams, enhancing model performance and user experience. Utilized CRM systems, SaaS platforms, and AI-powered solutions to optimize processes and support outbound SDR activities, enabling seamless collaboration across the world.

Sales & Student Advisor at 4 U Study Exchange Agency

January 1, 2018 - May 1, 2019

Sold language and travel packages to Brazilian students in Ireland (B2B and B2C sales). Increased course sales by 25% with personalized outreach, outbound calls, and follow-up. Maintained 98% compliance on student visa renewals and enrollment records.

Sales & Customer Service at Via Tele

January 1, 2015 - January 1, 2017

Provided sales and support to national and international customers, assisted with inquiries, complaints, and service information. Handled tickets and documented interactions in internal systems, worked in a fast-paced and multicultural environment, and ensured high customer satisfaction standards.

Specialist - Meta Ads at Telus International

September 1, 2022 - May 1, 2025

Analyzed sensitive ad content and user interactions on Meta platforms to ensure safety and compliance. Reported product insights to global teams, improving model performance and user experience. Used CRM systems, SaaS platforms, outbound and inbound calls, and internal AI tools in hybrid and remote environments.