Experience Arc’teryx Galeries – Top performing store globally, with sales surpassing all of California Product Guide at Arc’teryx

Supported store performance through consistent guest experience and visual merchandising standards. Regularly helped the team pass sales goals with daily averages of $70K. Contributed to a record $135K sales day during Golden Week and received multiple Arc Huddle shoutouts. Trained new Product Guides (PGs) on transaction processes, radio etiquette, and visual merchandising standards. Coordinated ReBird wash drop-offs and pickups, and handled BOH operations including customer orders, put backs, and inventory organization. Delegated closing tasks to PGs as closing captain.

Assistant Retail Manager at Vancouver Special – An upscale Scandinavian furniture & design store in Mount Pleasant

Managed and strengthened relationships with designers, interior design agencies, and repeat clients to ensure smooth ordering and pickup processes. Oversaw a team of 4 retail staff, including onboarding and training new colleagues. Provided in-house interior design consultations across varying budget, space, and time constraints. Art directed and produced a furniture & objects pop-up store experience at the Polygon Art Gallery, including large-format window decals, digital collateral, wayfinding signage, store layout, and product merchandising.

Sales Associate at Umbra Store – A showroom & concept store for contemporary furniture and decor

Communicated thorough knowledge of 100+ products to clients and provided tours of designer space with product storytelling. Designed and directed merchandising refreshes to support new product lines. Left role due to 2020 COVID lockdowns.