Virtual Assistant at NOX

Provided high-level administrative support to the founder, including task delegation, inbox management, and day-to-day coordination. Led outreach and research efforts to streamline operations and improve efficiency. Offered flexible virtual support across marketing, documentation, and general business functions, adapting quickly to evolving startup needs.

Project Assistant at Dragonfly AI

Supported inbound marketing efforts by managing lead tracking, cleaning and updating the CRM, and ensuring data accuracy for outreach campaigns. Executed LinkedIn outreach and provided detailed research and analysis to assist in identifying and targeting ideal clients. Handled data entry and contributed to optimizing engagement strategies to improve client acquisition outcomes.

Virtual Assistant at Emma Draycott Therapist

Managed website updates, social media scheduling, and visual content creation to maintain a consistent digital presence. Coordinated email campaigns using MailerLite and designed high-converting landing pages. Provided end-to-end support for speaker outreach, tech setup, and live event logistics to ensure smooth execution.

OSP Design Engineer at Tersus Services LLC

Produced technical drawings for fiber optic installations, optimizing infrastructure layout to improve cost-efficiency. Managed U.S.-based client projects while ensuring full regulatory compliance and successful approvals. Collaborated with remote teams using GIS tools to enhance coordination and overall productivity.

Customer Service Representative at Concentrix

Resolved customer inquiries and technical concerns efficiently, achieving a 95% customer satisfaction rate. Educated users on platform features, leading to a 10% reduction in call handling time. Maintained detailed and accurate records, improving overall data integrity by 20%.

OSPMS Design Lead Engineer at Globe Telecommunications

Promoted to Team Lead after consistently exceeding project expectations. Led and trained a remote team, coordinating with Globe Telecom managers to improve project delivery processes. Facilitated virtual QAT/UAT sessions and weekly progress presentations to uphold high quality standards. Managed a cloud-based database for fiber optic installations across Luzon, improving project tracking and documentation. Provided proactive support to engineering and implementation teams by expediting approvals and materials dispatch to avoid delays. Worked extended hours during peak periods to manage workload efficiently and handled client billing to ensure timely payments.