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I am a passionate and a creative individual with experience across multiple sectors. I enjoy having the freedom to showcase my creativity to improve brands awareness and image. I am passionate about music, art and video games. Outside of working, I love to write, record and play music, video games and learning. Everything that I do outside of work inspires what I can create within the workplace.…

Luke Freeman

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I am a passionate and a creative individual with experience across multiple sectors. I enjoy having the freedom to showcase my creativity to improve brands awareness and image. I am passionate about music, art and video games. Outside of working, I love to write, record and play music, video games and learning. Everything that I do outside of work inspires what I can create within the workplace.…

Available to hire

I am a passionate and a creative individual with experience across multiple sectors. I enjoy having the freedom to showcase my creativity to improve brands awareness and image.

I am passionate about music, art and video games. Outside of working, I love to write, record and play music, video games and learning. Everything that I do outside of work inspires what I can create within the workplace.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Digital Marketing Executive at Colewood Automotive

January 1, 2020 - May 1, 2026

In the e-Commerce and Digital Marketing department, I developed creative strategies to increase brand awareness and revenue, and maintained relationships with suppliers and clients. I was responsible for updating imagery and content for our websites, writing blogs, and identifying opportunities to improve the business. Within my first year, I contributed to a 90% increase in revenue, helping the company break sales records. I used my creativity to drive growth and keep campaigns fresh. Outside of my core duties, I also ran social media accounts for clients, growing over 1,000 followers in six months without paid ads.

Regulatory Compliance Analyst at Financial Conduct Authority / First Source

January 1, 2019 - July 1, 2020

Reviewed banking websites and documents to ensure regulatory compliance, and engaged with financial institutions to register with the FCA to build consumer trust. I guided consumers during the PPI period to ensure complaints were addressed appropriately. I also helped improve morale and productivity by implementing incentive schemes.

Customer Relations Manager at Barclaycard

April 1, 2018 - November 1, 2018

Managed CEO complaints and press inquiries to prevent escalation and preserve Barclays' image.

Administrator at Adecco

July 1, 2017 - September 1, 2017

Processed medical information for PIP applicants and forwarded to relevant medical professionals.

Customer Relations Advisor at AXA

June 1, 2015 - April 1, 2017

Handled customer inquiries about upgrades and complaints; collaborated with Underwriters and Financial Teams to ensure a positive customer experience. Advocated for Mental Health support for staff.

Founder/Director at Creative Dreamworks

August 1, 2013 - October 1, 2014

Co-founded Creative Dreamworks to help people with Autism and Dementia using music; recorded music with participants and organized regional concerts to fund the charity. Operated as a non-profit to assist those in need.

Checkout Operator at Morrisons

October 1, 2011 - October 1, 2014

Greeted customers and assisted with shopping; later moved to the Admin Team, handling customer complaints and ensuring staff training.