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Results-oriented Information Technology Coordinator with a Bachelor's degree in Computing and hands-on experience in system administration, application support and accounting ERPs. Proven ability to troubleshoot hardware and application issues while delivering effective end-user support. Strong communicator with excellent organizational skills and attention to detail. Seeking an IT Support role where I can leverage my technical expertise to enhance system performance, improve user experience, and contribute to organizational efficiency.…Results-oriented Information Technology Coordinator with a Bachelor's degree in Computing and hands-on experience in system administration, application support and accounting ERPs. Proven ability to troubleshoot hardware and application issues while delivering effective end-user support. Strong communicator with excellent organizational skills and attention to detail. Seeking an IT Support role where I can leverage my technical expertise to enhance system performance, improve user experience, and contribute to organizational efficiency.

Ludo Ruth Mampori

Web Developer, Programmer, Software Engineer, +1

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Results-oriented Information Technology Coordinator with a Bachelor's degree in Computing and hands-on experience in system administration, application support and accounting ERPs. Proven ability to troubleshoot hardware and application issues while delivering effective end-user support. Strong communicator with excellent organizational skills and attention to detail. Seeking an IT Support role where I can leverage my technical expertise to enhance system performance, improve user experience, and contribute to organizational efficiency.…Results-oriented Information Technology Coordinator with a Bachelor's degree in Computing and hands-on experience in system administration, application support and accounting ERPs. Proven ability to troubleshoot hardware and application issues while delivering effective end-user support. Strong communicator with excellent organizational skills and attention to detail. Seeking an IT Support role where I can leverage my technical expertise to enhance system performance, improve user experience, and contribute to organizational efficiency.

Available to hire

Results-oriented Information Technology Coordinator with a Bachelor’s degree in
Computing and hands-on experience in system administration, application support and
accounting ERPs. Proven ability to troubleshoot hardware and application issues while
delivering effective end-user support. Strong communicator with excellent organizational
skills and attention to detail. Seeking an IT Support role where I can leverage my technical
expertise to enhance system performance, improve user experience, and contribute to
organizational efficiency.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Associate Software Engineer at Neco Consulting

December 1, 2024 - August 31, 2025

Provided customer service support and handled daily issues affecting application running. Amended and wrote code aligned with client needs. Tested and debugged applications, documenting issues and resolution processes. Trained end users on application usage to improve adoption and productivity.

Intern Developer at Neco Consulting (formerly Agileum Botswana)

February 1, 2020 - August 31, 2021

Performed project administration tasks and developed software using Drupal, Oracle Forms, and database-related projects. Delivered day-to-day technical support for projects. Tested modules and documented processes for future reference.

Intern to Systems Analyst II at Attorney General Chambers

October 1, 2016 - December 31, 2018

Responded to user queries through the helpdesk and supported Active Directory administration including mail account configuration and password resets. Created, managed, and deleted user accounts. Assisted with development of in-house applications including coding and troubleshooting. Supported system roll-outs and delivered user training. Provided technical support for in-house and outsourced applications.

Temporary Assistant Systems Analyst at Attorney General Chambers

October 1, 2016 - February 29, 2020

Managed Active Directory including mail account configuration and password resets. Created, managed, and deleted user accounts as needed. Troubleshot network problems and set up workstations. Provided technical support for in-house and outsourced applications. Assessed departmental IT needs (Lobatse DPP) and submitted requirements for procurement to head office. Responded to user queries via the helpdesk.