Luiza Laureano
I’m Luiza Laureano, a digital marketing and social media professional based in Porto, combining hands-on campaign execution with customer experience mindset.
About
I’m Luiza Laureano, a digital marketing and social media professional based in Porto, combining hands-on campaign execution with customer experience mindset. I coordinate content and brand communication, standardize digital workflows, and support teams and stakeholders to keep everything on schedule and aligned with brand goals.
I also bring strong client-facing experience from coaching, studio session operations, and customer support roles. I enjoy turning information and feedback into better journeys—whether that’s improving engagement during live events or organizing processes with clear SOPs—so customers feel cared for and brands grow consistently.
- 4 years' experience
- Joined November 2026
Languages
- EnglishAdvanced
- PortugueseFluent
Industry experience
- Media & Entertainment
- Retail
- Education
- Professional Services
- Travel & Hospitality
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Work experience· 6 roles
Coordinate weekly session planning, logistics, and technical setup to ensure smooth operations. Provide customer experience by greeting participants, assessing client needs, offering tailored support, and building community during sessions. Focus on day-to-day service quality that supports participant satisfaction and retention.
Plan and lead specialized group classes, delivering attentive customer care and adapting routines for specialized client groups. Ensure client needs are assessed during sessions and support is consistent, helping create a positive experience and ongoing engagement.
Organize social media routines, standardize posting guidelines, and coordinate scheduling to maintain consistent content cadence. Act as a liaison between franchise owners and marketing teams to ensure marketing operations run smoothly and on time.
Education· 6
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