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I'm Luna Theinert, a proactive professional with 5+ years' background in management, team leadership, and operational coordination. I'm a problem-solver who excels at improving efficiency, reducing customer losses, and keeping day-to-day operations smooth. I thrive in fast-paced, multilingual environments and love collaborating across software development, customer care, and sales teams. I'm committed to fostering a culture of continuous learning, onboarding new talent, and building strong teams. I enjoy turning data into actionable strategies, coordinating communications, and driving KPI-driven results to boost productivity and customer experience.…I'm Luna Theinert, a proactive professional with 5+ years' background in management, team leadership, and operational coordination. I'm a problem-solver who excels at improving efficiency, reducing customer losses, and keeping day-to-day operations smooth. I thrive in fast-paced, multilingual environments and love collaborating across software development, customer care, and sales teams. I'm committed to fostering a culture of continuous learning, onboarding new talent, and building strong teams. I enjoy turning data into actionable strategies, coordinating communications, and driving KPI-driven results to boost productivity and customer experience.

Luna Theinert

Content Producer, Project Manager, Social Media Manager, +5

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I'm Luna Theinert, a proactive professional with 5+ years' background in management, team leadership, and operational coordination. I'm a problem-solver who excels at improving efficiency, reducing customer losses, and keeping day-to-day operations smooth. I thrive in fast-paced, multilingual environments and love collaborating across software development, customer care, and sales teams. I'm committed to fostering a culture of continuous learning, onboarding new talent, and building strong teams. I enjoy turning data into actionable strategies, coordinating communications, and driving KPI-driven results to boost productivity and customer experience.…I'm Luna Theinert, a proactive professional with 5+ years' background in management, team leadership, and operational coordination. I'm a problem-solver who excels at improving efficiency, reducing customer losses, and keeping day-to-day operations smooth. I thrive in fast-paced, multilingual environments and love collaborating across software development, customer care, and sales teams. I'm committed to fostering a culture of continuous learning, onboarding new talent, and building strong teams. I enjoy turning data into actionable strategies, coordinating communications, and driving KPI-driven results to boost productivity and customer experience.

Available to hire

I’m Luna Theinert, a proactive professional with 5+ years’ background in management, team leadership, and operational coordination. I’m a problem-solver who excels at improving efficiency, reducing customer losses, and keeping day-to-day operations smooth. I thrive in fast-paced, multilingual environments and love collaborating across software development, customer care, and sales teams.

I’m committed to fostering a culture of continuous learning, onboarding new talent, and building strong teams. I enjoy turning data into actionable strategies, coordinating communications, and driving KPI-driven results to boost productivity and customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

German

Advanced

Spanish; Castilian

Advanced

Work Experience

Sector Manager at Coto

February 1, 2020 - January 1, 2021

Led a team of 20 cashiers, scheduled shifts based on customer traffic, onboarded new team members, and supervised performance to maintain high-standard operations and customer service. Coordinated client communications, led weekly KPI tracking, and collaborated with software development, customer care, and sales teams to enhance customer experience.

Cash Operations Manager at Coto

December 1, 2018 - February 1, 2020

Managed cash operations and ensured smooth day-to-day processes.

QA and People Operations Coordinator at Koti Puhtaaksi Oy

July 1, 2021 - Present

Onboarded new team members and ensured proficiency in operational cash procedures. Implemented QA processes and supported people operations.

Co-Founder and Marketing Specialist at Royle Marketing

April 1, 2025 - Present

Co-founded and led marketing initiatives; oversaw copywriting, email marketing campaigns, and multi-language content. Built outbound email strategies using MailChimp and ActiveCampaign, created blogs, social captions, short-form scripts, and email copy in English, German, and Spanish.

Marketing and Copywriting Specialist at Consultancy

December 1, 2024 - Present

Provided email marketing and copywriting services; designed and executed marketing campaigns and content across channels; collaborated with client care and sales teams to optimize customer experience.