Viktorija Lidziute
Customer Service professional with 8+ years of experience in aviation, vehicle hire, and e-commerce, with additional expertise in social media management.
About
Customer Service professional with 8+ years of experience in aviation, vehicle hire, and e-commerce, with additional expertise in social media management. Recognized for delivering outstanding customer experiences, resolving complex issues under pressure, and communicating effectively across cultures. Highly organized, adaptable, and self-motivated, with a proven record of exceeding performance targets and maintaining exceptional client satisfaction.
- Joined November 2025
Skills· 3
Languages
- EnglishFluent
Industry experience
- Retail
- Software & Internet
- Travel & Hospitality
- Transportation & Logistics
- Media & Entertainment
- Professional Services
Work experience
Handled 60+ daily inquiries via calls and live chat from passengers, travel agents, and Star Alliance customers, using Amadeus GDS and Salesforce; ensured accurate bookings, ticketing, and refund resolutions with 95% customer satisfaction.
Managed 120+ daily customer interactions across multiple e-commerce channels with professional, brand-aligned communication; streamlined order processing, returns, and cancellations via CRM systems; documented issues, filed reports, and coordinated repair/cleaning; facilitated cross-functional communication between departments and couriers; contributed to process improvements and consistent customer satisfaction.
Education
Certifications and awards
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