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Customer Service professional with 8+ years of experience in aviation, vehicle hire, and e-commerce, with additional expertise in social media management. Recognized for delivering outstanding customer experiences, resolving complex issues under pressure, and communicating effectively across cultures. Highly organized, adaptable, and self-motivated, with a proven record of exceeding performance targets and maintaining exceptional client satisfaction.…Customer Service professional with 8+ years of experience in aviation, vehicle hire, and e-commerce, with additional expertise in social media management. Recognized for delivering outstanding customer experiences, resolving complex issues under pressure, and communicating effectively across cultures. Highly organized, adaptable, and self-motivated, with a proven record of exceeding performance targets and maintaining exceptional client satisfaction.

Viktorija Lidziute

Social Media Manager, Content Producer, Marketing Strategist, +2

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Customer Service professional with 8+ years of experience in aviation, vehicle hire, and e-commerce, with additional expertise in social media management. Recognized for delivering outstanding customer experiences, resolving complex issues under pressure, and communicating effectively across cultures. Highly organized, adaptable, and self-motivated, with a proven record of exceeding performance targets and maintaining exceptional client satisfaction.…Customer Service professional with 8+ years of experience in aviation, vehicle hire, and e-commerce, with additional expertise in social media management. Recognized for delivering outstanding customer experiences, resolving complex issues under pressure, and communicating effectively across cultures. Highly organized, adaptable, and self-motivated, with a proven record of exceeding performance targets and maintaining exceptional client satisfaction.

Available to hire

Customer Service professional with 8+ years of experience in aviation, vehicle hire, and e-commerce, with additional expertise in social media management. Recognized for delivering outstanding customer experiences, resolving complex issues under pressure, and communicating effectively across cultures. Highly organized, adaptable, and self-motivated, with a proven record of exceeding performance targets and maintaining exceptional client satisfaction.

Skills

Copywriting

CRM

Google Ads

Experience Level

Copywriting

Expert

CRM

Expert

Google Ads

Intermediate

Language

English

Fluent

Work Experience

Customer Experience Agent (Aviation Account)

April 30, 2024 - April 30, 2024

Handled 60+ daily inquiries via calls and live chat from passengers, travel agents, and Star Alliance customers, using Amadeus GDS and Salesforce; ensured accurate bookings, ticketing, and refund resolutions with 95% customer satisfaction.

E-commerce Customer Support Specialist at First Choice Group Ltd

April 30, 2022 - April 30, 2022

Managed 120+ daily customer interactions across multiple e-commerce channels with professional, brand-aligned communication; streamlined order processing, returns, and cancellations via CRM systems; documented issues, filed reports, and coordinated repair/cleaning; facilitated cross-functional communication between departments and couriers; contributed to process improvements and consistent customer satisfaction.