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I am a client-focused banking professional with 14+ years of progressive experience in financial services, client relationship management, operational support and service delivery within regulated banking environments. I have a proven track record in resolving client queries, investigating issues, maintaining risk awareness, and ensuring compliance. I excel at collaborating cross-functionally and using data-driven insights to improve processes and customer outcomes. I bring strong analytical capabilities supported by advanced Excel and data analysis training, and I am committed to safeguarding institutional reputation while delivering efficient, timely, and professional client service. Based in Wicklow, Ireland, I have led teams and built trusted relationships with high net worth clients and NRIs, and I am currently pursuing a Postgraduate Diploma in Digital Marketing & Analytics to broaden my strategic impact.…I am a client-focused banking professional with 14+ years of progressive experience in financial services, client relationship management, operational support and service delivery within regulated banking environments. I have a proven track record in resolving client queries, investigating issues, maintaining risk awareness, and ensuring compliance. I excel at collaborating cross-functionally and using data-driven insights to improve processes and customer outcomes. I bring strong analytical capabilities supported by advanced Excel and data analysis training, and I am committed to safeguarding institutional reputation while delivering efficient, timely, and professional client service. Based in Wicklow, Ireland, I have led teams and built trusted relationships with high net worth clients and NRIs, and I am currently pursuing a Postgraduate Diploma in Digital Marketing & Analytics to broaden my strategic impact.

Margaret Miranda

Writer, Brand Designer, Graphic Designer, +2

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I am a client-focused banking professional with 14+ years of progressive experience in financial services, client relationship management, operational support and service delivery within regulated banking environments. I have a proven track record in resolving client queries, investigating issues, maintaining risk awareness, and ensuring compliance. I excel at collaborating cross-functionally and using data-driven insights to improve processes and customer outcomes. I bring strong analytical capabilities supported by advanced Excel and data analysis training, and I am committed to safeguarding institutional reputation while delivering efficient, timely, and professional client service. Based in Wicklow, Ireland, I have led teams and built trusted relationships with high net worth clients and NRIs, and I am currently pursuing a Postgraduate Diploma in Digital Marketing & Analytics to broaden my strategic impact.…I am a client-focused banking professional with 14+ years of progressive experience in financial services, client relationship management, operational support and service delivery within regulated banking environments. I have a proven track record in resolving client queries, investigating issues, maintaining risk awareness, and ensuring compliance. I excel at collaborating cross-functionally and using data-driven insights to improve processes and customer outcomes. I bring strong analytical capabilities supported by advanced Excel and data analysis training, and I am committed to safeguarding institutional reputation while delivering efficient, timely, and professional client service. Based in Wicklow, Ireland, I have led teams and built trusted relationships with high net worth clients and NRIs, and I am currently pursuing a Postgraduate Diploma in Digital Marketing & Analytics to broaden my strategic impact.

Available to hire

I am a client-focused banking professional with 14+ years of progressive experience in financial services, client relationship management, operational support and service delivery within regulated banking environments. I have a proven track record in resolving client queries, investigating issues, maintaining risk awareness, and ensuring compliance. I excel at collaborating cross-functionally and using data-driven insights to improve processes and customer outcomes.

I bring strong analytical capabilities supported by advanced Excel and data analysis training, and I am committed to safeguarding institutional reputation while delivering efficient, timely, and professional client service. Based in Wicklow, Ireland, I have led teams and built trusted relationships with high net worth clients and NRIs, and I am currently pursuing a Postgraduate Diploma in Digital Marketing & Analytics to broaden my strategic impact.

Skills

Microsoft Excel

Data Visualization

Google Ads

Experience Level

Microsoft Excel

Expert

Data Visualization

Expert

Google Ads

Expert

Language

English

Fluent

French

Intermediate

Hindi

Advanced

Work Experience

Co-founder and Director at L'exquisite Ltd, Co. Wicklow, Ireland

December 1, 2020 - Present

Managed customer service operations, resolving client queries and ensuring professional communication standards. Performed market and competitor analysis to identify growth opportunities and improve customer retention.

Manager Non-Resident Business at ABN Amro Bank, Mumbai, India

March 1, 2006 - July 1, 2007

Managed a portfolio of 150 NRI clients, serving as the primary point of contact for banking operations and financial product servicing. Resolved client queries efficiently via direct communication and internal coordination with operational teams. Conducted detailed analysis of client needs and financial profiles to provide appropriate product solutions. Delivered INR 30 million in revenue across TCD, TX, Mutual Funds, Insurance, and offshore products. Ensured adherence to regulatory requirements, internal controls, and risk management standards in all transactions.

Associate Relationship Manager at Standard Chartered Bank, Mumbai, India

April 1, 2004 - February 1, 2005

Managed service delivery for high-profile and priority banking clients. Acted as key contact for resolving service-related queries and coordinating with internal departments. Strengthened client retention through proactive engagement and professional communication. Generated new business through referrals and relationship deepening.

Customer Service Manager at Standard Chartered Bank, Mumbai, India

April 1, 2001 - March 1, 2004

Led a team of Customer Service Representatives within a high-volume retail banking environment. Oversaw end-to-end client query management, issue escalation, and service quality assurance. Conducted investigations into service issues, identifying root causes and implementing corrective process improvements. Maintained strict compliance with regulatory policies and internal risk controls. Built strong relationships with High Net Worth and priority clients, ensuring high retention and satisfaction levels.

Banking Assistant to Relationship Manager at ANZ Grindlays Bank, Mumbai, India

December 1, 1991 - April 1, 2001

Progressed across multiple roles in banking operations, client service, and relationship management. Led an NRI Services team supporting 7,000 clients, ensuring operational accuracy and service efficiency. Supported transaction processing, client servicing, compliance adherence, and internal coordination. Trained and mentored team members to maintain high service standards and regulatory compliance.