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Hello, I’m Mahmoud Ali. I’m a hospitality and retail professional with over 25 years of experience in reception management, store operations, guest guidance, and vendor relations. I’m fluent in Arabic and Italian, with working proficiency in English, and I excel at building lasting relationships, maintaining confidentiality, and delivering excellent service in multicultural environments. I blend artistic creativity with business acumen and have a passion for technology. Based in Sharm el Sheikh, I’ve led teams in hotels, spas, and retail settings, consistently meeting targets and delivering high-quality guest experiences. I’m eager to bring leadership, operational excellence, and a service-oriented mindset to new opportunities in reception management, guest services, or retail operations.…Hello, I’m Mahmoud Ali. I’m a hospitality and retail professional with over 25 years of experience in reception management, store operations, guest guidance, and vendor relations. I’m fluent in Arabic and Italian, with working proficiency in English, and I excel at building lasting relationships, maintaining confidentiality, and delivering excellent service in multicultural environments. I blend artistic creativity with business acumen and have a passion for technology. Based in Sharm el Sheikh, I’ve led teams in hotels, spas, and retail settings, consistently meeting targets and delivering high-quality guest experiences. I’m eager to bring leadership, operational excellence, and a service-oriented mindset to new opportunities in reception management, guest services, or retail operations.

Mahmoud Ali

Digital Marketer, Social Media Manager, Content Creator, +7

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Hello, I’m Mahmoud Ali. I’m a hospitality and retail professional with over 25 years of experience in reception management, store operations, guest guidance, and vendor relations. I’m fluent in Arabic and Italian, with working proficiency in English, and I excel at building lasting relationships, maintaining confidentiality, and delivering excellent service in multicultural environments. I blend artistic creativity with business acumen and have a passion for technology. Based in Sharm el Sheikh, I’ve led teams in hotels, spas, and retail settings, consistently meeting targets and delivering high-quality guest experiences. I’m eager to bring leadership, operational excellence, and a service-oriented mindset to new opportunities in reception management, guest services, or retail operations.…Hello, I’m Mahmoud Ali. I’m a hospitality and retail professional with over 25 years of experience in reception management, store operations, guest guidance, and vendor relations. I’m fluent in Arabic and Italian, with working proficiency in English, and I excel at building lasting relationships, maintaining confidentiality, and delivering excellent service in multicultural environments. I blend artistic creativity with business acumen and have a passion for technology. Based in Sharm el Sheikh, I’ve led teams in hotels, spas, and retail settings, consistently meeting targets and delivering high-quality guest experiences. I’m eager to bring leadership, operational excellence, and a service-oriented mindset to new opportunities in reception management, guest services, or retail operations.

Available to hire

Hello, I’m Mahmoud Ali. I’m a hospitality and retail professional with over 25 years of experience in reception management, store operations, guest guidance, and vendor relations. I’m fluent in Arabic and Italian, with working proficiency in English, and I excel at building lasting relationships, maintaining confidentiality, and delivering excellent service in multicultural environments.

I blend artistic creativity with business acumen and have a passion for technology. Based in Sharm el Sheikh, I’ve led teams in hotels, spas, and retail settings, consistently meeting targets and delivering high-quality guest experiences. I’m eager to bring leadership, operational excellence, and a service-oriented mindset to new opportunities in reception management, guest services, or retail operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

Italian

Advanced

English

Intermediate

Work Experience

Freelance Digital Marketer / Advertising Marketing / Media Buyer at Caesar Bay North Coast

May 1, 2025 - October 1, 2025

Freelance digital marketing, advertising marketing, and media buying for projects on the North Coast.

Vendor Shop Manager at Vendor Shops, Ramses Bazaar

February 20, 2015 - February 20, 2016

Managed vendor shops and jewelry displays at Ramses Bazaar area in Sharm El Sheikh.

Store Manager at Ramsis Bazaar / Hotel Coral Beach Montazah

January 1, 2002 - December 31, 2009

Store Manager overseeing sales, customer service, and store operations.

Airport to Hotel Transport Guide at Italian Group (Sharm El Sheikh)

February 19, 1999 - December 19, 1999

Guide for transportation from airport to hotel for Italian group in Sharm El Sheikh.

Beach Buggy Desert Guide at Desert Tours, Sharm El Sheikh

March 20, 2010 - November 20, 2012

Desert guide for beach buggy tours.

Spa Manager at La Siesta Spa

May 1, 2025 - October 31, 2025

Managed daily front desk operations for a healthcare spa, ensuring smooth patient and visitor check-in processes. Coordinated with medical and spa staff to deliver high-quality service and resolve guest concerns promptly. Maintained confidentiality of sensitive patient information in compliance with healthcare standards.

Store Manager at Gitter Fashion

April 1, 2017 - March 1, 2019

Led daily store operations, including staff scheduling, inventory management, and visual merchandising. Achieved consistent customer satisfaction scores through personalized service and efficient problem resolution. Collaborated with regional management to implement sales strategies that met monthly targets.

Receptionist at Turnante Hotel coral beach montazaha

March 1, 2015 - January 31, 2017

Managed daily check-in/check-out procedures, reservations, and guest requests, ensuring a seamless hospitality experience for international clientele. Collaborated with retail and hotel staff to maintain accurate product records and support sales targets during peak seasons.

Front Desk Receptionist at Hotel Lugona Vista

January 1, 2013 - February 28, 2015

In my role at Hotel Lugona Vista, I ensured a smooth hospitality experience for our international clientele by managing check-in/check-out procedures and handling guest requests.My collaboration with retail and hotel staff helped maintain accurate product records and support sales targets during busy periods, enhancing overall guest satisfaction.

Beach Buggy Guide at Desert Buggy Tours

March 1, 2010 - November 30, 2012

Guided Italian-speaking tourists on desert buggy excursions, ensuring safety and delivering cultural/historical commentary. Enhanced guest experience by providing personalized attention and handling unexpected situations calmly.

Transportation Guide at Italian Group

February 1, 2002 - December 31, 2009

Greeted and escorted Italian tourist groups from airport to hotels, providing translation and logistical support. Ensured smooth transfers and positive first impressions of Egypt.