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I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.…I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.

Marjore Ann Flojemon

Project Manager, Content Creator, Content Designer, +2

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I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.…I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.

Available to hire

I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools.

I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Mobilization / Transition Senior Analyst (PM) at Accenture Philippines

January 1, 2023 - February 28, 2023

Created client-ready response materials and coordinated inputs from deal-shape teams to meet deadlines. Supported work planning and cost estimation for workstreams; organised deliverables and maintained accurate documentation. Captured meeting outputs and translated notes/transcripts into action items and task lists to support execution. Collaborated with internal stakeholders during due diligence and transition activities, ensuring clear status updates and next steps.

Social Media, Events, Project & Outreach Manager at The Sales Dojo

May 1, 2022 - Present

Supported outreach campaigns and relationship-building activities by drafting professional copy and coordinating communications across LinkedIn, Twitter, and email. Planned and delivered virtual and hybrid events end-to-end (Eventbrite registration, speaker coordination, attendee communications), delivering 10 events on schedule with sponsorship. Tracked performance and engagement to inform next actions; used data from LinkedIn/Instagram to improve click-through rates. Maintained a structured content calendar and reduced last‑minute posting by ~80% through advance scheduling and organization.

Senior Buyer & Expediter at Shell Business Operations – Queensland Gas

May 1, 2018 - September 30, 2021

Researched suppliers and managed RFQs across business units; improved turnaround time to 48 hours through better tracking and coordination. Analysed vendor performance data and produced reports that improved overdue items from 48% to 5%, contributing to ~$30K annual savings. Built/implemented an automated reporting macro to streamline monthly reporting, generating ~$20K annual savings. Coordinated purchasing documentation (requisitions, POs, service entry sheets) and supported timely vendor payments (97% on-time).

Customer Operations Support (Feedback & Issues / Order Fulfillment / Billing) at Shell UK Ltd

May 1, 2008 - April 30, 2018

Handled high‑volume customer enquiries via email/phone; resolved issues, coordinated follow-ups, and maintained accuracy under pressure. Processed urgent and standard orders with 96% accuracy; coordinated ETAs with schedulers/distributors to achieve ~95% on‑time delivery. Managed customer survey close‑loop activities and supported continuous improvement initiatives (9 CI projects; $150K+ savings reported). Created training packs/standard responses and facilitated training sessions to improve team consistency and service quality.