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I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.…I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.

Marjore Ann Flojemon

Project Manager, Content Creator, Content Designer, +2

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I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.…I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools. I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.

Available to hire

I am an administrative and customer operations professional with experience supporting B2B-facing teams through outreach coordination, lead research, calendar and inbox management, reporting, and process improvement. I’m known for my structured, detail-oriented approach to tracking work, maintaining accurate records, and communicating professionally with stakeholders across time zones. I’m comfortable juggling multiple priorities in fast-paced environments, and I bring strong spreadsheet skills (Excel/Google Sheets) and experience with CRM/ticketing and task-management tools.

I am excited to apply these strengths to help teams organize outreach, research, and admin efficiency while delivering reliable results and clear documentation in diverse, multi-time-zone environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Social Media, Events, Project & Outreach Manager at The Sales Dojo

May 1, 2022 - Present

Supported outreach campaigns and relationship-building activities by drafting professional copy and coordinating communications across LinkedIn, Twitter, and email. Planned and delivered virtual and hybrid events end-to-end (Eventbrite registration, speaker coordination, attendee communications), delivering 10 events on schedule with sponsorship. Tracked performance and engagement to inform next actions; used data from LinkedIn/Instagram to improve click-through rates. Maintained a structured content calendar and reduced last‑minute posting by ~80% through advance scheduling and organization.

Mobilization / Transition Senior Analyst (PM) at Accenture Philippines

January 1, 2023 - February 28, 2023

Created client-ready response materials and coordinated inputs from deal-shape teams to meet deadlines. Supported work planning and cost estimation for workstreams; organised deliverables and maintained accurate documentation. Captured meeting outputs and translated notes/transcripts into action items and task lists to support execution. Collaborated with internal stakeholders during due diligence and transition activities, ensuring clear status updates and next steps.

Senior Buyer & Expediter at Shell Business Operations – Queensland Gas

May 1, 2018 - September 30, 2021

Researched suppliers and managed RFQs across business units; improved turnaround time to 48 hours through better tracking and coordination. Analysed vendor performance data and produced reports that improved overdue items from 48% to 5%, contributing to ~$30K annual savings. Built/implemented an automated reporting macro to streamline monthly reporting, generating ~$20K annual savings. Coordinated purchasing documentation (requisitions, POs, service entry sheets) and supported timely vendor payments (97% on-time).

Customer Operations Support (Feedback & Issues / Order Fulfillment / Billing) at Shell UK Ltd

May 1, 2008 - April 30, 2018

Handled high‑volume customer enquiries via email/phone; resolved issues, coordinated follow-ups, and maintained accuracy under pressure. Processed urgent and standard orders with 96% accuracy; coordinated ETAs with schedulers/distributors to achieve ~95% on‑time delivery. Managed customer survey close‑loop activities and supported continuous improvement initiatives (9 CI projects; $150K+ savings reported). Created training packs/standard responses and facilitated training sessions to improve team consistency and service quality.