Available to hire
Hi, I’m Malena Portuondo. I’m a multilingual professional with experience across music production, artist development and remote project management. I work with clients in tourism, tech, gaming and music, helping them grow audiences, optimize distribution and create opportunities for emerging artists.
I’m a hands-on creator who collaborates well remotely, builds lasting relationships and thrives in fast-paced environments. I also enjoy photography, content creation, and designing branding materials that tell a story.
Skills
Experience Level
Language
Spanish; Castilian
Fluent
English
Advanced
Italian
Fluent
Portuguese
Intermediate
German
Intermediate
French
Intermediate
Catalan; Valencian
Intermediate
Work Experience
Founder at Gitana Media
June 1, 2020 - PresentA&R, Music Distribution, Promotion. Managed multiple artists' accounts via Tunecore, Soundcloud, Instagram, Facebook, Twitter.
Customer Service Consultant at MoGi Group
June 1, 2022 - September 25, 2025Customer service analyst: Slack, Discord, Zendesk, Gecko app.
Music Distribution & Marketing at Robert Armas y Conquistadores de la Salsa
March 1, 2020 - September 25, 2025Music & artist profile development, distribution, marketing and online communication. Tools: YouTube, Tunecore, Google Ads.
Brand Builder at Check-in Bocas
November 1, 2019 - September 25, 2025Brand Builder for eco-friendly holidays rental business in the tropical forest in Panama. Implemented recycling processes, waste treatment management, and promoted sustainable tourism; developed local employment.
Customer Service/Junior Project Manager at eKomi
November 1, 2014 - September 25, 2025Customer Success and Operations; guided onboarding of new and existing clients, liaised with technical team to ensure smooth onboarding.
Customer Service Specialist/Complaints handling at HouseTrip
May 1, 2013 - September 25, 2025Customer support via phone/email/chat for bookings, availability, and complaint resolution; provided feedback to managers.
Technical Support at Apple Care Italy
September 1, 2012 - September 25, 2025Technical support for Apple products; ongoing training; case logging; pre- and post-sales support; achieved monthly goals.
Project/Marketing Lead at Cubamusic.com
June 1, 2011 - September 25, 2025Promoted Cuban music online; managed artist services, distribution, and customer support.
Customer Services Representative at Atrápalo
October 1, 2009 - September 25, 2025Handled inbound support queries by phone, email, chat; promoted products and offers; supported Sales; handled complaints.
Inbound Support/Customer Service at ORIZONIA CORPORACION
May 1, 2008 - September 25, 2025Handled B2B inbound queries by phone; explained travel products to travel agents in Spain; manage bookings and issues.
Founder at Gitana Media
June 1, 2020 - PresentA&R, music distribution, promotion; managing multiple artists accounts on TuneCore, SoundCloud, Instagram, Facebook, and Twitter.
Customer Service Analyst - Gaming at MoGi Group
June 1, 2022 - September 25, 2025Customer Service Analyst: Slack, Discord, Zendesk, Gecko app.
Music & Artist Profile Development, Distribution & Marketing at Robert Armas y Conquistadores de la Salsa
March 1, 2020 - September 25, 2025Music & artist profile development, distribution, marketing and online communication. Tools: YouTube, Tunecore, Google Ads.
Brand Builder / Real Estate & Holidays Rentals at Check-in Bocas
November 1, 2019 - September 25, 2025Brand builder for eco-friendly holidays rental business in the tropical forest in Panama; promoted sustainable tourism; developed local employment and waste management.
Customer Service / Junior Project Manager at eKomi
November 1, 2014 - September 25, 2025Customer Success and Operations; onboarding clients to eKomi platforms; liaison with technical team; streamlined onboarding processes.
Customer Service Specialist / Complaints Handling at HouseTrip
May 1, 2013 - September 25, 2025Provided support via phone/email/chat; handled bookings, availability, and complaints; gave product/quality feedback to managers.
Technical Support - Apple Care Italy at Apple Care Italy
September 1, 2012 - September 25, 2025Technical support for Apple products; training; aimed for SLA-compliant resolutions; pre- and post-sales support.
Customer Service / Cubamusic Project at Cubamusic.com
June 1, 2011 - September 25, 2025Promoted Cuban music online; provided management services to Cuban artists.
Customer Services Representative at Atrápalo
October 1, 2009 - September 25, 2025Inbound support queries via phone, email, chat; advertised products/offers; processed bookings; handled complaints.
Curso Basico at ORIZONIA CORPORACION
May 1, 2008 - September 25, 2025B2B inbound support queries by phone; explained travel products to travel agents; managed bookings and Amadeus GDS reservations.
Founder at Gitana Media
June 1, 2020 - PresentIndependent music production management project focused on emerging Cuban artists. Goals include promoting, energizing, finding distribution solutions and creating opportunities for innovative and alternative artists. Roles include A&R ghost producer, music distribution, promotion, artist coaching and management, event booker, photography and design, copyright management.
Customer Service Consultant - Gaming at MoGi Group
June 1, 2021 - September 25, 2025Remote customer service role handling inquiries via Slack, Discord, Zendesk and related tools; focus on gaming clients.
Music Distribution & Marketing at Robert Armas y Conquistadores de la Salsa
March 1, 2020 - September 25, 2025Music distribution and artist/brand development, marketing and online communications; tools include YouTube, TuneCore, Google Ads.
Brand Builder at Check-in Bocas Real Estate & Holidays Rentals
November 1, 2019 - September 25, 2025Brand development for eco-friendly holiday rentals in Panama; promoted sustainable tourism; implemented recycling processes and waste management; contributed to community employment.
Customer Service/Junior Project Manager at eKomi Deutschland GmbH
November 1, 2014 - September 25, 2025Customer Success and Operations role guiding new and existing clients through onboarding and liaising with technical teams to ensure smooth adoption.
Customer Service Specialist/Complaints handling at HouseTrip
May 1, 2013 - September 25, 2025Support for guests, proprietors, managers and agencies via phone, email and chat; managed bookings, resolved complaints and provided product feedback.
Technical Support at Apple Italia
September 1, 2012 - September 25, 2025Apple Care Italy technical support for iOS devices; in-depth product knowledge, pre/post-sales support and SLA-compliant issue resolution.
Music Distribution & Marketing at Cubamusic.com
June 1, 2011 - September 25, 2025Promotion of Cuban music online; distribution and artist management support; tools included YouTube, TuneCore and digital advertising.
Customer Services Representative at Atrapalo.com
October 1, 2009 - September 25, 2025Inbound support handling queries via phone, email, chat or fax; upselling and sales support.
Customer Services Representative at ORIZONIA CORPORACION. Iberojet
May 1, 2008 - September 25, 2025B2B inbound support for travel products; explained holidays packages to travel agents across Spain; handled bookings and complaints.
Education
Bachelor in Tourism Management at Universitat de Girona
January 1, 2006 - December 31, 2009DieffeCourse - Architecture Conservation Management at DieffeCourse
January 1, 2010 - December 31, 2010Philosophy (unfinished) at University of Havana
January 1, 1999 - December 31, 2001Curso Basico Fotografia Documental at EFC Habana
January 1, 2017 - December 31, 2017Curso Fotografia Documental at Escuela Fotografia Creativa de La Habana
January 1, 2017 - December 31, 2017Bachelor's in Tourism Management at Universitat de Girona
January 1, 2006 - January 1, 2009Architecture Conservation Management Course at DieffeCourse
January 1, 2010 - January 1, 2010Philosophy (Incomplete) at University of Havana
January 1, 1999 - January 1, 2001Curso Basico, Fotografia Documental at EFC Habana
January 1, 2017 - January 1, 2017Tourism Management at Universitat de Girona
January 1, 2006 - January 1, 2009Architecture Conservation Management at Dieffe Course
January 1, 2010 - January 1, 2010Philosophy at University of Havana (Unfinished)
January 1, 1999 - January 1, 2001Curso Basico – Fotografia Documental at EFC Habana
January 1, 2017 - January 1, 2017Curso Fotografia Documental at Escuela Fotografia Creativa de La Habana
January 1, 2017 - January 1, 2017Qualifications
Curso Basico Fotografia Documental
January 1, 2017 - December 31, 2017Curso Fotografia Documental
January 1, 2017 - December 31, 2017Arquitectura Conservation Management - Dieffe Course
January 1, 2010 - December 31, 2010Philosophy (unfinished)
January 1, 1999 - December 31, 2001Curso Basico – Fotografia Documental
January 1, 2017 - January 1, 2017Curso Fotografia Documental
January 1, 2017 - January 1, 2017Architecture Conservation Management
January 1, 2010 - January 1, 2010Philosophy (Unfinished)
January 1, 1999 - January 1, 2001Industry Experience
Media & Entertainment, Travel & Hospitality, Professional Services, Real Estate & Construction, Software & Internet, Gaming
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