Product Designer at TELUS

Designed end-to-end mobile experiences for TELUS Connect and Smarthome+ platforms (two flagship consumer apps serving 2.7M–6.8M monthly users) in collaboration with product, engineering, and business teams to deliver secure, scalable, data-driven features. Built and maintained a Figma-based design system with atomic components, reducing design-to-development time by 1–2 days per sprint. Leveraged contextual data and automation within Smarthome+ to improve device monitoring and control. Shaped platform UX strategy for cross-product consistency, accessibility, and security. Applied usability testing and A/B testing to validate decisions and optimize adoption for features reaching up to 1.02M monthly users. Delivered platform-specific iOS and Android designs and drove Agile release processes with journey-mapping workshops and cross-functional critiques.

UX Designer (Part-time) at 4Refuel by Finning

Led end-to-end product experiences for field technician mobile workflows, aligning product, engineering, and operations with strategy and launch planning. Applied consumer-grade usability standards to enterprise tools for non-technical users. Designed offline data workflows for low-connectivity environments, improving task accuracy across 100+ markets. Accelerated delivery by reducing design-to-development time by nearly one sprint through anticipatory validation and clearer handoffs.

Product Designer at YouJumprope (Startup)

Independent designer owning end-to-end product design from research through UI for iOS and Android, collaborating with founder/developer to align design with business goals. Explored AI-driven recommendations adapting to user goals and engagement. Delivered scalable design system for iOS and Android, aligning with native guidelines. Designed onboarding and access flows for AI workouts, simplifying steps and providing clearer loading state feedback. Conducted usability testing and competitive benchmarking to guide refinements; transformed loosely defined requirements into a validated MVP.

Product Designer (Independent Contractor) at Crowdbotics

Led end-to-end UX strategy and design for an iOS MVP of a multi-store e-commerce app on a low-code platform. Delivered Figma prototypes and developer-ready specs within the first month to accelerate build cycles. Collaborated with product and engineering to adapt designs for low-code constraints while maintaining usability and launch readiness. Created lightweight design guidelines and processes to support future scaling.

Design Team Lead at Innovative Signage

Design Team Lead for four-person team; oversaw end-to-end design delivery across signage projects in healthcare, education, and public infrastructure. Introduced scalable documentation standards and improved handoffs, reducing rework by ~25% and accelerating client approvals. Established version control workflows, improving cross-team efficiency and reducing fabrication errors. Built information architecture frameworks for complex physical environments, laying the groundwork for digital UX systems.

Senior UX/Product Designer at TELUS

Led end-to-end mobile experiences for TELUS Connect and Smarthome+ platforms, partnering with product, engineering, and business teams to deliver secure, scalable features for 2.7M–6.8M monthly users. Built a reusable design system in Figma to accelerate delivery (reducing sprint turnaround by 1–2 days). Applied usability testing, accessibility, and data-driven decision making across platforms, guiding stakeholders through journey maps and design critiques.

User Experience Designer (Part-time) at 4Refuel by Finning

Led end-to-end UX for field technician mobility workflows, established on-site design standards for offline environments, and improved task accuracy and reliability across 100+ North American markets via offline data workflows and streamlined validation.