Available to hire
Hi, I’m Mishea Anderson. I have extensive experience in hotel operations, quality management, training, and guest satisfaction analytics, primarily in Jamaica. I thrive on developing standard operating procedures, leading teams, and driving continuous improvement in hospitality environments.
I am adaptable, tech-savvy, and committed to delivering exceptional guest experiences. I hold a Bachelor’s in Tourism and an Associate in MIS, with certifications in Creating Clear Communication and Inclusive Leadership; I am excited to contribute to a forward-thinking organization and grow professionally.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Intermediate
Work Experience
Operations Quality Manager at Travellers Beach Resorts
March 1, 2025 - October 25, 2025Oversee hotel operations, develop standard operating procedures, conduct trainings, facilitate inspections, generate guest satisfaction reports, conduct internal and external audits, assist with recruiting staff, monitor and improve hotel KPIs.
Operations Quality Manager at Travellers Beach Resorts
March 1, 2025 - October 25, 2025Oversee hotel operations, develop standard operating procedures, conduct trainings, facilitate inspections, generate guest satisfaction reports, conduct internal and external audits, assist with recruiting staff, monitor and improve hotel KPIs.
Hotel Transformation Consultant at Go Nexus Group (Royalton Trelawny)
November 1, 2024 - October 25, 2025Implemented hotel technology applications; conducted continual training and process follow-ups; analyzed operational performance and produced reports; liaised between hotel and central project team.
Hotel Transformation Consultant at Go Nexus Group (Royalton Trelawny)
November 1, 2024 - October 25, 2025Implemented hotel technology projects, monitored platforms (Connecteam, Payment Link, NGO Rev), produced regular performance reports, delivered trainings and follow-ups, and served as liaison between hotel and central project team.
Hotel Changer at Go Nexus Group (Based at Royalton Trelawny)
May 1, 2024 - November 1, 2024Implementation of projects such as the Royalton App. Monitor existing platforms for Trelawny, Runaway Bay, and Ocho Rios to improve integration in day-to-day operations such as Connecteam, Payment Link, NGO Rev. Conduct trainings and follow-ups, create action plans to improve functionality. Generate reports on a daily and weekly basis. Mediate between hotel and Nexus to ensure the processes are followed regarding the projects.
Assistant Learning & Development Manager at Sandals Dunn’s River
March 1, 2024 - October 25, 2025Organized onboarding programs and Emergency First Responders training; developed action plans to optimize processes; created internal trainings and evaluations.
Assistant Learning & Development Manager at Sandals Dunn’s River
March 1, 2024 - October 25, 2025Led onboarding programs, organized Emergency First Responders trainings, supported first days, developed action plans to optimize processes, and created internal trainings and evaluations.
Training & Quality Coordinator at Zoetry Montego Bay Jamaica
December 1, 2023 - October 25, 2025Designed and implemented training plans, audited standards, led sustainability initiatives, managed internal projects, handled guest and staff feedback, supported recruiting; monitored KPIs.
Training & Quality Coordinator at Zoetry Montego Bay
December 1, 2023 - October 25, 2025Designed and maintained training and standards plans; conducted audits; drove sustainability and continuous improvement; managed internal projects; handled guest and staff feedback; monitored KPIs; supported recruitment.
Training & Quality Coordinator at Zoetry Montego Bay Jamaica
November 1, 2017 - December 1, 2023Maintain and update databases, generate quality and training reports, maintain sustainable and environment practices, conduct, and facilitate audits internally and externally, perform mystery shopper activities, conduct various trainings to ensure hotel standards are maintained, assist with recruiting staff, spare head projects within the organization, monitor performance of the hotel according to KPIs, handle guest and staff feedback, create action plans to improve the quality of operations.
Senior Secretary (Acted) at WRHA – Regional Office
January 1, 2017 - PresentProcessed new hires, transfers, acting assignments; prepared annual HR reports and meeting minutes; supported HR Director.
HRIS Officer at WRHA – Regional Office
January 1, 2017 - October 25, 2025Created, maintained, and updated records for all staff; managed databases and generated reports; coordinated with accounting and disseminated information within the region.
Senior Secretary (Acted) at WRHA – Regional Office
January 1, 2017 - PresentRecruitment processing, acting, meeting minutes, and support to HR Director.
HRIS Officer at WRHA – Regional Office
January 1, 2017 - October 25, 2025Created and maintained staff records, managed databases, and generated reports; coordinated with accounting.
Administrative Assistant (Acted) at WRHA – Regional Office
January 1, 2016 - PresentHandled letters of employment and contracts, acting roles and transfers; maintained personnel records and supported recruitment coding.
Administrative Assistant (Acted) at WRHA – Regional Office
January 1, 2016 - PresentProcessed employment letters/contracts, acting assignments, provided documentation support.
Customer Service Executive at VIP Attractions Club Mobay
January 1, 2015 - PresentGreeted passengers in the VIP area, assisted with luggage, and provided information and support for departures.
Customer Service Executive at VIP Attractions Club Mobay
January 1, 2015 - PresentGreeted passengers, assisted with luggage, and provided information about VIP services.
HRIS Officer at WRHA – Regional Office
January 1, 2013 - January 1, 2017Create, maintain, and update records for all members of staff within WRHA, maintain and update various databases and generate reports, dispatch information within the region and correlate with the Accounting Department.
Education
Bachelor's in Tourism at University of the West Indies – Western Jamaica Campus
January 11, 2030 - October 25, 2025Técnico Superior en Sistemas de Información de Gestión at Montego Bay Community College
January 11, 2030 - January 1, 2013Educación Secundaria Completa at Mount Alvernia High School
January 11, 2030 - January 1, 2011Bachelor's Degree in Tourism at University of the West Indies – Western Jamaica Campus
January 11, 2030 - October 25, 2025Tecnico Superior en Sistemas de Información de Gestión at Montego Bay Community College
January 11, 2030 - January 1, 2013Educación Secundaria Completa at Mount Alvernia High School
January 11, 2030 - January 1, 2011Bachelor's in Tourism at University of the West Indies – Western Jamaica Campus
January 11, 2030 - December 2, 2025Associate Degree in Management Information Systems at Montego Bay Community College
January 11, 2030 - December 2, 2025Diploma and 8 CSECs at Mount Alvernia High School
January 11, 2030 - August 1, 2011Qualifications
Leading Inclusively
January 11, 2030 - October 25, 2025CIQIL
January 11, 2030 - October 25, 2025CSA-AQIA
January 11, 2030 - October 25, 2025Cristal/Intertek
January 11, 2030 - October 25, 2025Creating Clear Communication
January 11, 2030 - October 25, 2025Inclusive Leadership
January 11, 2030 - October 25, 2025Leading Inclusively
January 11, 2030 - October 25, 2025CIQIL
January 11, 2030 - October 25, 2025CSA-AQIA
January 11, 2030 - October 25, 2025Cristal/Intertek
January 11, 2030 - October 25, 2025Leading Inclusively
January 11, 2030 - December 2, 2025CIQIL
January 11, 2030 - December 2, 2025CSA-AQIA
January 11, 2030 - December 2, 2025Cristal/Intertek
January 11, 2030 - December 2, 2025Creating Clear Communication
January 11, 2030 - December 2, 2025Inclusive Leadership
January 11, 2030 - December 2, 2025Industry Experience
Travel & Hospitality, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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