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I’m a senior product designer with 10+ years of experience designing complex workflows for enterprise SaaS, healthcare, and consumer products. I’ve led AI onboarding, agent-assistance, and customer communication experiences at Nextiva, and I also contributed to a design system (Sedona) to help teams ship consistent, scalable UI. My work focuses on making workflows clearer, reducing friction for users, and translating ambiguous requirements into actionable experience designs. I enjoy collaborating cross-functionally with product and engineering to prototype quickly, validate with data, and iterate toward measurable outcomes. I’ve mentored designers and supported growing teams through critiques, portfolio reviews, and coaching, and I’ve delivered successful redesigns across onboarding, operations dashboards, and support tooling—often improving activation, satisfaction, and operational efficiency. Today, I’m excited about shaping human–AI interactions and building agentic AI experiences that feel reliable, transparent, and genuinely helpful to end users.…I’m a senior product designer with 10+ years of experience designing complex workflows for enterprise SaaS, healthcare, and consumer products. I’ve led AI onboarding, agent-assistance, and customer communication experiences at Nextiva, and I also contributed to a design system (Sedona) to help teams ship consistent, scalable UI. My work focuses on making workflows clearer, reducing friction for users, and translating ambiguous requirements into actionable experience designs. I enjoy collaborating cross-functionally with product and engineering to prototype quickly, validate with data, and iterate toward measurable outcomes. I’ve mentored designers and supported growing teams through critiques, portfolio reviews, and coaching, and I’ve delivered successful redesigns across onboarding, operations dashboards, and support tooling—often improving activation, satisfaction, and operational efficiency. Today, I’m excited about shaping human–AI interactions and building agentic AI experiences that feel reliable, transparent, and genuinely helpful to end users.

Maninder Kaur

Product Designer, UX Designer, AI Developer, +4

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I’m a senior product designer with 10+ years of experience designing complex workflows for enterprise SaaS, healthcare, and consumer products. I’ve led AI onboarding, agent-assistance, and customer communication experiences at Nextiva, and I also contributed to a design system (Sedona) to help teams ship consistent, scalable UI. My work focuses on making workflows clearer, reducing friction for users, and translating ambiguous requirements into actionable experience designs. I enjoy collaborating cross-functionally with product and engineering to prototype quickly, validate with data, and iterate toward measurable outcomes. I’ve mentored designers and supported growing teams through critiques, portfolio reviews, and coaching, and I’ve delivered successful redesigns across onboarding, operations dashboards, and support tooling—often improving activation, satisfaction, and operational efficiency. Today, I’m excited about shaping human–AI interactions and building agentic AI experiences that feel reliable, transparent, and genuinely helpful to end users.…I’m a senior product designer with 10+ years of experience designing complex workflows for enterprise SaaS, healthcare, and consumer products. I’ve led AI onboarding, agent-assistance, and customer communication experiences at Nextiva, and I also contributed to a design system (Sedona) to help teams ship consistent, scalable UI. My work focuses on making workflows clearer, reducing friction for users, and translating ambiguous requirements into actionable experience designs. I enjoy collaborating cross-functionally with product and engineering to prototype quickly, validate with data, and iterate toward measurable outcomes. I’ve mentored designers and supported growing teams through critiques, portfolio reviews, and coaching, and I’ve delivered successful redesigns across onboarding, operations dashboards, and support tooling—often improving activation, satisfaction, and operational efficiency. Today, I’m excited about shaping human–AI interactions and building agentic AI experiences that feel reliable, transparent, and genuinely helpful to end users.

Available to hire

I’m a senior product designer with 10+ years of experience designing complex workflows for enterprise SaaS, healthcare, and consumer products. I’ve led AI onboarding, agent-assistance, and customer communication experiences at Nextiva, and I also contributed to a design system (Sedona) to help teams ship consistent, scalable UI. My work focuses on making workflows clearer, reducing friction for users, and translating ambiguous requirements into actionable experience designs.

I enjoy collaborating cross-functionally with product and engineering to prototype quickly, validate with data, and iterate toward measurable outcomes. I’ve mentored designers and supported growing teams through critiques, portfolio reviews, and coaching, and I’ve delivered successful redesigns across onboarding, operations dashboards, and support tooling—often improving activation, satisfaction, and operational efficiency. Today, I’m excited about shaping human–AI interactions and building agentic AI experiences that feel reliable, transparent, and genuinely helpful to end users.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Specialist, Product Design at Nextiva

April 1, 2024 - April 1, 2026

Led AI product design work across onboarding and support workflows, including AI setup, skill selection, and pre-launch testing. Contributed to agent-assistance and customer communication experiences, including suggested replies, source references, and response editing controls, plus real-time assistance for support agents. Designed workflow and information architecture improvements such as contact management that unified spreadsheet-based processes into a single customer view in the agent workspace. Also contributed to the Sedona design system by proposing reusable patterns, tokens, and documentation/navigation improvements and partnered closely with product and engineering to validate behavior using interactive prototypes.

Freelance Product Designer at Upwork (Remote)

May 1, 2023 - March 1, 2024

Designed AI-assisted course-planning flows for educators in an iOS e-learning app. Redelivered analytics dashboards to be clearer for non-technical users, improving feature adoption, and redesigned a skincare clinic website and treatment booking flow to increase booking conversion.

Mentorship Design Mentor at ADPList

August 1, 2022 - Present

Mentored 80+ designers through portfolio reviews, resume coaching, and interview preparation to support career growth and stronger product design practice.

Senior UX Designer at E2open

November 1, 2021 - March 1, 2023

Redesigned driver and depot workflows in MobileSTAR, supporting shipment tracking, proof of delivery, and routing to improve customer satisfaction. Led onboarding redesign across web products to increase user activation, partnering with cross-functional teams to clarify requirements and align experiences to measurable outcomes.

Senior Product Designer at CaringCo

May 1, 2021 - September 1, 2021

Partnered with clinical leadership to design digital care-delivery workflows. Designed operational dashboards for infection-control and medication metrics, and simplified patient intake flows to reduce processing time per patient.

Lead UI/UX Designer at Alphonic

August 1, 2015 - April 1, 2021

Led design across 60+ client engagements across SaaS, healthcare, education, and consumer products. Guided the design team through weekly critiques and one-on-one coaching, and facilitated workshops to clarify business requirements, prioritize user needs, and define design specifications.