I'm Harry Mackay, a versatile retail leader and creative production professional. I’ve spent years managing high-volume stores at Coles, focusing on customer experience, safety, compliance, and team performance, while also delivering engaging video and digital content for The Sculpted Podcast and related projects. I thrive in fast-paced environments and enjoy blending operational excellence with creative production to deliver compelling results for customers and audiences. I excel at leading teams, meeting deadlines, and delivering for customers. I bring a hands-on, collaborative approach to learning new tools and techniques in video editing, VFX, and design, continuously enhancing brand presence and operational outcomes across retail and media projects.

Harry Mackay

I'm Harry Mackay, a versatile retail leader and creative production professional. I’ve spent years managing high-volume stores at Coles, focusing on customer experience, safety, compliance, and team performance, while also delivering engaging video and digital content for The Sculpted Podcast and related projects. I thrive in fast-paced environments and enjoy blending operational excellence with creative production to deliver compelling results for customers and audiences. I excel at leading teams, meeting deadlines, and delivering for customers. I bring a hands-on, collaborative approach to learning new tools and techniques in video editing, VFX, and design, continuously enhancing brand presence and operational outcomes across retail and media projects.

Available to hire

I’m Harry Mackay, a versatile retail leader and creative production professional. I’ve spent years managing high-volume stores at Coles, focusing on customer experience, safety, compliance, and team performance, while also delivering engaging video and digital content for The Sculpted Podcast and related projects. I thrive in fast-paced environments and enjoy blending operational excellence with creative production to deliver compelling results for customers and audiences.

I excel at leading teams, meeting deadlines, and delivering for customers. I bring a hands-on, collaborative approach to learning new tools and techniques in video editing, VFX, and design, continuously enhancing brand presence and operational outcomes across retail and media projects.

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Language

English
Fluent

Work Experience

Duty Manager / Customer Service Supervisor at Coles
March 1, 2020 - April 1, 2026
Led store operations as a Duty Manager / Customer Service Supervisor; managed evening and night trade, team performance, safety, compliance, store presentation, and customer experience. Trained and coached staff to maintain high standards.
Video Editor at The Sculpted Podcast
November 1, 2024 - February 1, 2025
Edited engaging clips and highlights for social media platforms; produced and edited full podcast episodes for YouTube, ensuring high-quality content and timely delivery.
Second Store Manager at Coles
March 1, 2020 - April 1, 2026
Overseeing store operations, customer experience, safety and compliance, staff development, rostering, and achieving KPIs; led a team of 15+; improved process efficiency and service continuity.
Duty Manager / Customer Service Supervisor at Coles
November 1, 2024 - February 1, 2025
Led daily store operations, customer service, safety, and compliance; supervised staff; assisted with rostering; stepped into senior operational roles.

Education

Bachelor of Animation at Sydney
January 11, 2030 - May 29, 2026

Qualifications

Responsible Service of Alcohol (RSA)
January 11, 2030 - May 29, 2026
Bachelor of Animation
January 11, 2030 - May 29, 2026

Industry Experience

Retail, Media & Entertainment, Gaming, Software & Internet