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I am an energetic, versatile Project Officer with broad-based experience spanning project management, customer service, telecom, and technology. I excel at building relationships with internal and external stakeholders across all levels and thrive in fast-paced environments where I juggle multiple projects. I bring strong communication, problem-solving, and organizational skills; I am adept at coordinating cross-functional teams, managing budgets and resources, and driving process improvements while ensuring regulatory compliance and quality. I continuously seek opportunities to optimize delivery and create value through data-driven insights.…I am an energetic, versatile Project Officer with broad-based experience spanning project management, customer service, telecom, and technology. I excel at building relationships with internal and external stakeholders across all levels and thrive in fast-paced environments where I juggle multiple projects. I bring strong communication, problem-solving, and organizational skills; I am adept at coordinating cross-functional teams, managing budgets and resources, and driving process improvements while ensuring regulatory compliance and quality. I continuously seek opportunities to optimize delivery and create value through data-driven insights.

Mashalni Prasad

Project Manager, Data Analyst, Content Creator, +2

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I am an energetic, versatile Project Officer with broad-based experience spanning project management, customer service, telecom, and technology. I excel at building relationships with internal and external stakeholders across all levels and thrive in fast-paced environments where I juggle multiple projects. I bring strong communication, problem-solving, and organizational skills; I am adept at coordinating cross-functional teams, managing budgets and resources, and driving process improvements while ensuring regulatory compliance and quality. I continuously seek opportunities to optimize delivery and create value through data-driven insights.…I am an energetic, versatile Project Officer with broad-based experience spanning project management, customer service, telecom, and technology. I excel at building relationships with internal and external stakeholders across all levels and thrive in fast-paced environments where I juggle multiple projects. I bring strong communication, problem-solving, and organizational skills; I am adept at coordinating cross-functional teams, managing budgets and resources, and driving process improvements while ensuring regulatory compliance and quality. I continuously seek opportunities to optimize delivery and create value through data-driven insights.

Available to hire

I am an energetic, versatile Project Officer with broad-based experience spanning project management, customer service, telecom, and technology. I excel at building relationships with internal and external stakeholders across all levels and thrive in fast-paced environments where I juggle multiple projects.

I bring strong communication, problem-solving, and organizational skills; I am adept at coordinating cross-functional teams, managing budgets and resources, and driving process improvements while ensuring regulatory compliance and quality. I continuously seek opportunities to optimize delivery and create value through data-driven insights.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Project Delivery Officer at NBN Co Limited

June 1, 2023 - November 1, 2024

Monitor and manage program delivery across business products and steer performance of Delivery Partners to safely deploy fibre products. Drive program performance, implement uplift plans where required. Develop project plans, schedules and budgets; monitor resources and expenditures. Manage customer communications upstream and downstream to ensure needs are met. Perform variation and change control across programs. Manage internal milestones and activities to ensure outcomes, and drive consistency across regions. Govern HSE across the portfolio. Ensure internal process inputs do not impact program delivery.

Project Cost Controller at NBN Co Limited

June 1, 2021 - June 1, 2023

Responsible for managing payment claims for Delivery Partners across Project Delivery Programs. Ensure correct cost rates and items are applied and reconciled between as-builts and constructed network. Develop and monitor project plans, schedules, resource hours, budgets and expenditures. Review and manage cost variations. Identify issues hindering progress and resolve. Deliver insightful project reporting and benefits tracking; highlight risks and opportunities. Identify business improvement opportunities through analysis.

Project Coordinator at NBN Co Limited

March 1, 2019 - June 1, 2021

Provided project support on Build activities, tracked and updated milestones for network construction. Facilitated completion activities to ensure completion certificates are issued within contractual timeframes. Created projects for EE sites in P6 and daily issued work to Delivery Partners. Updated Master Schedules / P6 and reporting; analyzed project Master Schedules and reporting. Worked with Designers, Field Supervisors, HSE, Delivery Partners and stakeholders to ensure corporate objectives are met. Arranged contractor and governance forums and weekly update meetings; captured minutes and actions.

National Performance Specialist at NBN Co Limited

January 1, 2017 - March 1, 2019

Managed progression and performance of incoming fallout activities within the network. Analyzed each ticket to conduct root cause analysis of fallout. Used desktop tools to investigate activation fallout and assign to appropriate resolver groups for remediation. Maintained constant communication with Delivery Partners and other units to ensure activities are being performed. Monitored progression of held tickets including aged >100 days ensuring compliance. Performed reporting and data analysis on Appointments, Work Queue and Fallout. Achievements include Spark quarterly award for reducing backlog of 500 aged held orders by 95%.

Work Queue Analyst at Vertel Pty

January 1, 2013 - January 1, 2014

Managed on-the-day appointment tickets; ensured relevant stakeholders provided updates for tickets assigned to them and followed up to ensure appointments were met.

Technical Analyst at Vertel Pty

May 1, 2012 - January 1, 2013

Managed network incidents related to fixed wireless, mobile and wireless LAN networks.

Helpdesk Operator at Telecom New Zealand

March 1, 2006 - April 1, 2011

Provided technical support to customers and field technicians with issues related to broadband, phone, and network outage.