Available to hire
I am a dynamic professional with over 16 years of experience in banking and healthcare assistance, focused on driving operational efficiency and effective project management. I excel at building strong customer relationships and leading teams to deliver high-quality service while exploring innovative solutions to improve patient care processes and banking operations.
I’m proficient in data analysis, communication, and cross-functional collaboration. My track record includes boosting team productivity by 20% through strategic planning and the adoption of digital tools and CRMs such as Microsoft Dynamics 365, which have enhanced both client satisfaction and operational performance.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Internship/Volunteer at WestPoint Multipurpose Specialist Hospital
August 1, 2025 - PresentAssisted patients with daily activities; monitored vital signs; supported nurses and doctors with routine medical tasks; ensured patient comfort, safety, and hygiene; maintained cleanliness and stock supplies; provided emotional support and acted as patient advocate; communicated effectively with patients, families, and healthcare teams.
Team Member, Projects and Properties, General Resource Management at Access Bank PLC
March 1, 2012 - PresentContributed to development and implementation of departmental objectives, policies, and strategic plans to support organizational growth; coordinated multiple concurrent projects, effectively managing resources, timelines, and stakeholder communication; improved operational workflows, resulting in a 20% boost in team efficiency; delivered technical support and troubleshooting; facilitated staff training and mentorship; promoted the adoption of digital tools for streamlined operations; utilized data analysis to enhance project outcomes and customer engagement through Microsoft Dynamics 365 and CRM.
Universal Banking Teller / Customer Service Officer at Intercontinental Bank PLC
January 1, 2008 - February 1, 2012Delivered high-quality customer service while handling large volumes of financial transactions with 100% accuracy; ensured compliance with banking regulations, verifying identity documents and preventing fraudulent activities; processed daily banking transactions including deposits, withdrawals, and loan payments; contributed to continuous workflow improvements by recommending enhancements; resolved customer issues professionally and promptly; conducted daily ATM reconciliation and ensured timely reversal of dispense errors to customer accounts.
Bulk Teller - Industrial Trainee at Intercontinental Bank PLC
January 1, 2007 - February 1, 2008Handled bulk deposits, withdrawals, and financial transactions for customers; counted, verified, and processed large sums of money; performed account transfers, check cashing, and fund deposits; reconciled daily cash transactions and maintained accurate records; provided excellent customer service and assisted with banking inquiries.
Research Quality Controller at AC Nelson
August 1, 2000 - December 1, 2006Reviewed and monitored research processes to ensure adherence to established quality standards and protocols; developed and implemented quality control procedures to assess the accuracy and integrity of research data; conducted regular audits of research data, methodologies, and reporting to ensure compliance with industry standards and regulations.
Education
Diploma in Healthcare Assistant at Career Learning International
August 1, 2025 - January 17, 2026Diploma in Data Analytics at Utiva Data School
July 1, 2025 - January 17, 2026Bachelor of Science in Business Administration at American International University, West Africa, Gambia
January 11, 2030 - June 1, 2022Chartered Postgraduate Diploma in Marketing (CPGDM) at National Institute of Marketing of Nigeria (NIMN) Lagos
January 11, 2030 - August 1, 2013Higher National Diploma in Marketing at Kano State Polytechnic, Kano
January 11, 2030 - September 1, 2009Diploma in Marketing at Kano State Polytechnic, Kano
January 11, 2030 - September 1, 2006Diploma in Healthcare Assistant at Career Learning International
August 1, 2025 - January 17, 2026Diploma in Data Analytics at Utiva Data School
July 1, 2025 - January 17, 2026Bachelor of Science in Business Administration at American International University, West Africa, Gambia
June 1, 2022 - January 17, 2026Chartered Postgraduate Diploma in Marketing (CPGDM) at National Institute of Marketing of Nigeria (NIMN)
August 1, 2013 - January 17, 2026Higher National Diploma in Marketing at Kano State Polytechnic, Kano
September 1, 2009 - January 17, 2026Diploma in Marketing at Kano State Polytechnic, Kano
September 1, 2006 - January 17, 2026Qualifications
NYSC Certificate
January 1, 2010 - January 17, 2026National Institute of Marketing of Nigeria – Associate Member
January 1, 2013 - January 17, 2026Stress Management
January 1, 2019 - January 17, 2026Conflict Resolution
January 1, 2019 - January 17, 2026Effective Planning and Scheduling
January 1, 2019 - January 17, 2026Accountability in the Workplace
January 1, 2019 - January 17, 2026Personal Branding
January 1, 2021 - January 17, 2026Exceptional Customer Service Training
January 1, 2020 - January 17, 2026Professional Conduct and Ethics Certification
January 1, 2022 - January 17, 2026Industry Experience
Healthcare, Financial Services, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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