Marek K.

Created and launched a bespoke CRM system that uses artificial intelligence to analyse customer data, automate tasks, and provide actionable insights and propensity models for Ebury, a global fintech enabling cross-border payments and currency risk management for SMBs and larger institutions.

Led end-to-end Mobile UX and product design consultancy for HSBC Bank via SS&C Technologies. Facilitated discovery with senior management and end users, synthesized feedback, and ensured every voice was heard. Conducted interviews, competitive analyses, and prototyping to identify key business and user requirements and market opportunities, and designed proposals for mobile and web trading experiences. Produced high-level design flows and clickable prototypes for native mobile and web platforms, enabling stakeholders to explore the platform's vision and shape the product strategy. This collaborative, data-driven, customer-centric approach laid the foundation for detailed design and development.

Led the digital transformation of the multi award-winning ADSS CFD and Spread Bet Trading Platform, delivering a brand-new product proposition and end-to-end UX for Desktop and Mobile, including discovery workshops, stakeholder interviews, requirements, journeys, storyboards and prototypes.