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I’m an IT Support / Helpdesk Specialist with 7+ years of experience providing remote technical assistance in fast-paced, international environments. I troubleshoot macOS, Windows, POS systems, and mobile devices, manage tickets, and ensure SLA compliance to deliver reliable IT support. I’m comfortable working across ticketing systems like Jira, remote tools such as AnyDesk, and providing user training and documentation. I enjoy translating complex technical issues into clear, actionable guidance and maintaining high user satisfaction. Videogames player Indie, shooting for over 25 years…I’m an IT Support / Helpdesk Specialist with 7+ years of experience providing remote technical assistance in fast-paced, international environments. I troubleshoot macOS, Windows, POS systems, and mobile devices, manage tickets, and ensure SLA compliance to deliver reliable IT support. I’m comfortable working across ticketing systems like Jira, remote tools such as AnyDesk, and providing user training and documentation. I enjoy translating complex technical issues into clear, actionable guidance and maintaining high user satisfaction. Videogames player Indie, shooting for over 25 years

Sarah Saib

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I’m an IT Support / Helpdesk Specialist with 7+ years of experience providing remote technical assistance in fast-paced, international environments. I troubleshoot macOS, Windows, POS systems, and mobile devices, manage tickets, and ensure SLA compliance to deliver reliable IT support. I’m comfortable working across ticketing systems like Jira, remote tools such as AnyDesk, and providing user training and documentation. I enjoy translating complex technical issues into clear, actionable guidance and maintaining high user satisfaction. Videogames player Indie, shooting for over 25 years…I’m an IT Support / Helpdesk Specialist with 7+ years of experience providing remote technical assistance in fast-paced, international environments. I troubleshoot macOS, Windows, POS systems, and mobile devices, manage tickets, and ensure SLA compliance to deliver reliable IT support. I’m comfortable working across ticketing systems like Jira, remote tools such as AnyDesk, and providing user training and documentation. I enjoy translating complex technical issues into clear, actionable guidance and maintaining high user satisfaction. Videogames player Indie, shooting for over 25 years

Available to hire

I’m an IT Support / Helpdesk Specialist with 7+ years of experience providing remote technical assistance in fast-paced, international environments. I troubleshoot macOS, Windows, POS systems, and mobile devices, manage tickets, and ensure SLA compliance to deliver reliable IT support.

I’m comfortable working across ticketing systems like Jira, remote tools such as AnyDesk, and providing user training and documentation. I enjoy translating complex technical issues into clear, actionable guidance and maintaining high user satisfaction.

Videogames player Indie, shooting for over 25 years

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Advanced

Spanish; Castilian

Advanced

Work Experience

Technical Support Agent at Talech Ltd (A U.S. Bank Company)

February 1, 2025 - August 1, 2025

Provided high-quality technical support to merchants on POS hardware, software, and payment systems. Troubleshot and resolved technical issues across Android/iOS environments, ensuring seamless user experience. Managed ticketing workflows, incident documentation, and bug escalation to developers. Collaborated with cross-functional teams to improve product stability and optimize IT response processes.

Clerical Assistant IV at The Noel Group

February 1, 2024 - July 1, 2024

Supported onboarding and access setup for new users, maintaining digital records and reporting. Provided administrative and IT support, managing email systems, scheduling, and internal communications. Assisted in creating structured workflows for improved coordination and compliance.

Technical Support Engineer (Level 1 Helpdesk) at Chitondo

February 1, 2013 - February 1, 2020

Delivered remote IT support to clients using Anydesk, managing incidents across hardware, software, and networks. Ensured security and user access compliance, maintaining detailed logs for traceability. Partnered with IT teams to roll out system upgrades and process enhancements.

Sales Assistant at Sports Direct

April 1, 2024 - May 1, 2024

Provided excellent customer service and assisted with stock management.

Technical Support Agent at Talech Ltd (U.S. Bank Company)

February 1, 2025 - August 1, 2025

Provided remote technical support to 50+ merchants weekly on POS hardware, software, and payment systems. Troubleshooted issues across Android and iOS environments, ensuring high first-call resolution rates. Managed tickets via Jira, documented incidents and escalated bugs to engineering teams. Maintained SLA compliance while improving customer satisfaction through clear communication.

Technical Support Engineer ( Level 1 Helpdesk ) at Chitondo

February 1, 2013 - February 1, 2020

Delivered remote IT support to multiple clients using AnyDesk, resolving hardware, software, and network issues. Logged incidents accurately to ensure traceability and compliance. Supported system upgrades and assisted senior IT staff during rollouts.