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I am a Formula 1 enthusiast and passionate about technology, with a strong desire to learn quickly and effectively. My journey in the technical support field has allowed me to develop a keen analytical mindset and a flair for problem-solving. I enjoy collaborating with others to achieve the best outcomes and am always eager to embrace new challenges.…

Marian-Alexandru Apetri

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I am a Formula 1 enthusiast and passionate about technology, with a strong desire to learn quickly and effectively. My journey in the technical support field has allowed me to develop a keen analytical mindset and a flair for problem-solving. I enjoy collaborating with others to achieve the best outcomes and am always eager to embrace new challenges.…

Available to hire

I am a Formula 1 enthusiast and passionate about technology, with a strong desire to learn quickly and effectively. My journey in the technical support field has allowed me to develop a keen analytical mindset and a flair for problem-solving. I enjoy collaborating with others to achieve the best outcomes and am always eager to embrace new challenges.

Skills

Microsoft Office

Salesforce

Experience Level

Microsoft Office

Expert

Salesforce

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Work Experience

Technical Support Specialist L2 at Dell Technologies

March 10, 2025 - Present

In my role as a Technical Support Specialist L2, I provide advanced support for enterprise customers, managing high-priority incidents and acting as a point of escalation for Level 1 engineers. My focus is on minimizing business impact and ensuring high customer satisfaction.

Technical Support Specialist at Dell Technologies

September 1, 2022 - March 10, 2025

As a Technical Support Specialist, I analyze and identify consumer and corporate issues related to software and hardware. My responsibilities include diagnosing problems and guiding users through troubleshooting steps, ensuring optimal performance and uptime of systems.