Mariana Perbone

Conducted in-depth market research on industrial manufacturing sectors in Portugal and Spain. Coordinated daily calls to plant directors and high-level executives, delivering clear and structured communication across multiple projects. Collected and analyzed B2B data to support strategic decision-making. Handled client requests and provided information to help the client within a specified time limit. Daily use of Portuguese, Spanish, and English in research and reporting. Developed strong analytical skills and attention to detail. Collaborated with international teams in a fast-paced environment.

Provided front-line customer service in a high-volume betting shop, assisting customers with sports, horse racing and greyhound wagers. Handled cash transactions, payouts, and bet placements accurately under time pressure. Resolved customer questions quickly — including incorrect slips, system errors, odds clarification and last-minute bet changes. Operated the company’s betting system and followed strict compliance procedures for financial and regulatory accuracy. Managed multiple clients simultaneously during peak racing hours, maintaining calm communication and a positive customer experience. Ensured confidentiality when dealing with sensitive financial information and customer data.

Managed social media accounts (Instagram, Facebook, WordPress) for small businesses. Conducted market research and created content strategies tailored to each client. Wrote and edited blog posts, newsletters, and promotional copy. Designed visual assets, edited photos in Lightroom, and handled basic video/podcast editing. Assisted clients in organizing and delivering professional workshops.