Mark Eagleton
Lead product designer with 25+ years in enterprise financial services. I specialise in the complex, regulated spaces most designers avoid: payments platforms, credit risk systems, institutional banking.
About
Lead product designer with 25+ years in enterprise financial services. I specialise in the complex, regulated spaces most designers avoid: payments platforms, credit risk systems, institutional banking.
My work consistently simplifies at scale. At ANZ I consolidated 980 pages across two sites into one customer-centred experience and cut a 21-screen workflow to four. At Wpay I established a design system that lifted front-end velocity by 40% and compressed merchant onboarding from weeks to days. I work embedded with engineering, product, and operations, delivering design systems, service design, and product UX that stick without ongoing enforcement.
If your problem involves high-density data, multi-stakeholder workflows, or a platform your team has outgrown, that’s where I do my best work.
- 18 years' experience
- Joined July 2026
Skills· 3
Industry experience
- Financial Services
- Professional Services
- Software & Internet
- Media & Entertainment
- Gaming
- Education
- Telecommunications
Work experience· 7 roles
Lead designer across the Connect merchant portal, design system, sub-merchant onboarding, and corporate gift card registration in New Zealand. Established tokenised design foundations and a cross-functional contract across design, front-end, BA, and QA; front-end velocity improved by an estimated 40%, supported by reduced PR rejection rates and fewer defects in new teams. Refined onboarding with integrated KYC/KYB checks, compressing onboarding from a multi-week manual process to days. Designed a Gemini-ready Figma annotation grammar optimized for AI interpretation, generating structured handoffs that feed Jira acceptance criteria and boilerplate code. Contributed to the design system codebase across tokens, new components, and adaptations to existing components, reducing single-point-of-failure risk on front-end.
Design lead for credit risk assessment platforms and design system delivery within the Risk Management Group. Led design strategy for credit risk platforms used by risk management teams, focusing on navigation of complex multi-system data and clearer risk decision-making. Delivered a design system to underpin current and future credit risk platforms. Refined workflows to reduce cognitive load under audit and regulatory scrutiny. Led user research and usability testing across credit risk user groups, translating findings into platform-level constraints and reusable components.
Led experience design for the 2018 Australian Open, including the Pro Players' Racquet Room and Hawkeye Court tech data interfaces, collaborating with operations teams to ensure live-event experiences.
Education
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