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Hi! I’m Mark Joseph Magno, a reliable and detail-oriented Virtual Assistant currently working part-time with an SEO company. I excel in CRM management, email support, calendar scheduling, project coordination, appointment setting, and cold email outreach. I also have experience as a Social Media Manager for a nail salon, where I managed social channels, edited photos and videos, and set up automations like FAQ auto-replies to improve engagement. Before going fully online, I worked as a concierge in a 5-star hotel, which helped me develop strong customer service skills, attention to detail, and the ability to handle diverse clients professionally. I’m a fast learner, easy to work with, and always eager to learn new tools and improve my skills to help businesses grow.…Hi! I’m Mark Joseph Magno, a reliable and detail-oriented Virtual Assistant currently working part-time with an SEO company. I excel in CRM management, email support, calendar scheduling, project coordination, appointment setting, and cold email outreach. I also have experience as a Social Media Manager for a nail salon, where I managed social channels, edited photos and videos, and set up automations like FAQ auto-replies to improve engagement. Before going fully online, I worked as a concierge in a 5-star hotel, which helped me develop strong customer service skills, attention to detail, and the ability to handle diverse clients professionally. I’m a fast learner, easy to work with, and always eager to learn new tools and improve my skills to help businesses grow.

Mark Joseph Magno

Social Media Manager, Content Creator, Copywriter, +4

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Hi! I’m Mark Joseph Magno, a reliable and detail-oriented Virtual Assistant currently working part-time with an SEO company. I excel in CRM management, email support, calendar scheduling, project coordination, appointment setting, and cold email outreach. I also have experience as a Social Media Manager for a nail salon, where I managed social channels, edited photos and videos, and set up automations like FAQ auto-replies to improve engagement. Before going fully online, I worked as a concierge in a 5-star hotel, which helped me develop strong customer service skills, attention to detail, and the ability to handle diverse clients professionally. I’m a fast learner, easy to work with, and always eager to learn new tools and improve my skills to help businesses grow.…Hi! I’m Mark Joseph Magno, a reliable and detail-oriented Virtual Assistant currently working part-time with an SEO company. I excel in CRM management, email support, calendar scheduling, project coordination, appointment setting, and cold email outreach. I also have experience as a Social Media Manager for a nail salon, where I managed social channels, edited photos and videos, and set up automations like FAQ auto-replies to improve engagement. Before going fully online, I worked as a concierge in a 5-star hotel, which helped me develop strong customer service skills, attention to detail, and the ability to handle diverse clients professionally. I’m a fast learner, easy to work with, and always eager to learn new tools and improve my skills to help businesses grow.

Available to hire

Hi! I’m Mark Joseph Magno, a reliable and detail-oriented Virtual Assistant currently working part-time with an SEO company. I excel in CRM management, email support, calendar scheduling, project coordination, appointment setting, and cold email outreach. I also have experience as a Social Media Manager for a nail salon, where I managed social channels, edited photos and videos, and set up automations like FAQ auto-replies to improve engagement.

Before going fully online, I worked as a concierge in a 5-star hotel, which helped me develop strong customer service skills, attention to detail, and the ability to handle diverse clients professionally. I’m a fast learner, easy to work with, and always eager to learn new tools and improve my skills to help businesses grow.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

VA Sales Development Representative at Digital Wiz SEO

January 1, 2026 - Present

Conduct outbound prospecting through personalized email outreach, and LinkedIn to generate new leads. Identify and engage potential clients by researching target markets and decision-makers. Maintain accurate and up-to-date records of all interactions in the company's CRM system. Track lead progress and ensure proper follow-ups to move prospects through the sales pipeline. Utilize LinkedIn Sales Navigator to identify key decision-makers and initiate conversations. Collaborate closely with sales and marketing teams to improve lead generation strategies.

VA Social Media Manager at Kukuhann Nail Salon

May 1, 2025 - December 31, 2025

Manage and maintain social media accounts (Facebook, Instagram, etc.) to ensure consistent branding and engagement. Create and schedule content including posts, stories, and reels aligned with marketing goals. Monitor messages, comments, and inquiries, ensuring timely and professional responses. Set up and manage automated responses for FAQs using ManyChat to improve response time and customer experience. Develop and optimize chatbot flows for lead capture, inquiries, and promotions. Analyze performance metrics (engagement, reach, conversions) and adjust strategies accordingly. Stay updated with social media trends and implement best practices to increase visibility. Handle basic customer service through social platforms to build strong client relationships.

Concierge Attendant at Nobu Hotel Manila, City of Dreams

May 1, 2023 - January 1, 2026

Provided exceptional customer service to ensure guest satisfaction. Handled guest inquiries via phone, email, and in person. Assisted with restaurant, cinema, and entertainment bookings. Arranged transportation services (airport transfers, taxis, private cars). Resolved non-managerial guest concerns and complaints efficiently. Maintained strong knowledge of hotel services and local attractions. Coordinated with departments to fulfill guest requests promptly.