Marcos Cruz
I’m Marcos Cruz, a hospitality professional with over 5 years of experience delivering excellent customer service and supporting teams in fast-paced environments.
About
I’m Marcos Cruz, a hospitality professional with over 5 years of experience delivering excellent customer service and supporting teams in fast-paced environments. I have formal training in Food & Beverage Management and hands-on experience in front-of-house operations, reservations, and guest experience—always focused on managing expectations and maintaining high service standards.
In addition to hospitality, I create and produce digital content, including videos, podcasts, and livestreams, communicating respectfully with diverse audiences and keeping discussions engaging. Whether at the restaurant or behind the camera, I enjoy roles that are customer-facing and people-oriented—where communication, organization, and composure under pressure make a real difference.
- 5 years' experience
- Joined October 2026
Skills· 2
Languages
- EnglishAdvanced
Industry experience
- Travel & Hospitality
- Media & Entertainment
More experts in Coimbra, Portugal
Work experience· 5 roles
Produced and edited videos, podcasts, and livestreams. Communicated respectfully with people from diverse backgrounds by answering questions and facilitating meaningful discussions.
Supervised and coordinated the front-of-house team to maintain high customer service standards. Welcomed guests and ensured a professional dining experience, managed reservations and table arrangements, and assisted the sommelier with wine service and recommendations.
Prepared and organized mise en place to ensure efficient service. Assisted the sommelier with wine service and recommendations, maintained cleanliness and organization in the dining area, and provided attentive and professional table service.
Education
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