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Hi, I'm Daniel. I'm an L2 IT Support professional with hands-on experience in end-user support, infrastructure operations, and technical troubleshooting. I take pride in delivering reliable IT services that keep business operations running smoothly. I specialize in Google Workspace administration, Active Directory user management, and LAN connectivity. I enjoy collaborating with teams to solve complex issues and I am continually expanding my networking and systems administration skills.…Hi, I'm Daniel. I'm an L2 IT Support professional with hands-on experience in end-user support, infrastructure operations, and technical troubleshooting. I take pride in delivering reliable IT services that keep business operations running smoothly. I specialize in Google Workspace administration, Active Directory user management, and LAN connectivity. I enjoy collaborating with teams to solve complex issues and I am continually expanding my networking and systems administration skills.

Daniel Mark Firme Rivano

Web Developer, Programmer, Front-End Developer, +2

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Hi, I'm Daniel. I'm an L2 IT Support professional with hands-on experience in end-user support, infrastructure operations, and technical troubleshooting. I take pride in delivering reliable IT services that keep business operations running smoothly. I specialize in Google Workspace administration, Active Directory user management, and LAN connectivity. I enjoy collaborating with teams to solve complex issues and I am continually expanding my networking and systems administration skills.…Hi, I'm Daniel. I'm an L2 IT Support professional with hands-on experience in end-user support, infrastructure operations, and technical troubleshooting. I take pride in delivering reliable IT services that keep business operations running smoothly. I specialize in Google Workspace administration, Active Directory user management, and LAN connectivity. I enjoy collaborating with teams to solve complex issues and I am continually expanding my networking and systems administration skills.

Available to hire

Hi, I’m Daniel. I’m an L2 IT Support professional with hands-on experience in end-user support, infrastructure operations, and technical troubleshooting. I take pride in delivering reliable IT services that keep business operations running smoothly.

I specialize in Google Workspace administration, Active Directory user management, and LAN connectivity. I enjoy collaborating with teams to solve complex issues and I am continually expanding my networking and systems administration skills.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Infrastructure Associate at Prople BPO Inc.

April 1, 2024 - Present

Administer and manage Google Workspace user lifecycle including provisioning, email configuration, and access control. Assist with Active Directory account administration such as password resets, group membership, and access permissions. Provide L2 support for desktops, laptops, and printers, resolving escalated hardware and software issues. Troubleshoot LAN connectivity and perform system-level diagnostics. Log, track, and resolve incidents using a ticketing system in compliance with SLA requirements. Participate in IT infrastructure maintenance, system upgrades, and operational improvements.

Technical Support at Gussmann Integrated Solution Philippines Inc.

June 1, 2022 - April 1, 2024

Provided technical support for internal business and web-based applications. Managed user accounts, roles, and permissions to ensure secure system access. Assisted users with application functionality, reporting, and issue resolution. Performed hardware, software, and OS-level troubleshooting for end-user systems. Supported routine IT maintenance and contributed to system upgrade activities.