Marbella Montiel Marroquín
Business Strategy & Transformation graduate with hands-on experience in community management and storytelling for a family hospitality business.
About
Business Strategy & Transformation graduate with hands-on experience in community management and storytelling for a family hospitality business. Proven record of growing bookings through personalized guest communication and consistent, authentic visual content.
Energized by documenting a brand’s journey and connecting with audiences through visual and written storytelling. Organized and self-directed, comfortable working independently and remotely, with an international, cross-cultural perspective from an exchange semester in Switzerland and fluency in English (C1).
- 2 years' experience
- Joined July 2026
Languages
- Spanish; CastilianFluent
- EnglishFluent
- GermanBeginner
Industry experience
- Education
- Travel & Hospitality
- Retail
- Professional Services
- Media & Entertainment
More experts in Ciudad de Mexico, Mexico
Work experience· 5 roles
Managed guest communication before, during, and after stays to build lasting relationships through a welcoming, people-centered approach. Documented the family business’s day-to-day story and guest experiences through visual content, coordinating daily hospitality operations while maintaining high service standards.
Collaborated cross-functionally with marketing and operations teams to build reports and dashboards. Communicated results clearly to stakeholders and supported decision-making with structured, measurable outputs.
Analyzed audience and market trends across 30+ regions and translated data into clear, actionable recommendations to support digital payments and e-commerce-related initiatives.
Education
Certifications and awards
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