Available to hire
I am a multi-talented professional who is excited to explore new work and advancement opportunities, and I always strive to do my best in my current position. I consider every opportunity a chance to learn, to develop myself and to enhance my social skills.
Nowadays my two main areas of expertise are customer service and computer science. I have customer service experience in retail, aviation industry, and technical/chat support. In addition, I have had opportunities in project work, translation, and AI/ML annotation.
Skills
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Finnish
Fluent
English
Advanced
Japanese
Beginner
Swedish
Beginner
Greek, Modern
Beginner
Work Experience
AI/MACHINE LEARNING ANNOTATION at Teleperformance Greece
October 1, 2025 - January 1, 2026Evaluated responses of an AI assistant against client criteria for quality and safety.
TRANSLATOR at FoundEver
April 1, 2025 - PresentTranslating e-commerce texts for customer service agents; working in English and Finnish; collaborating with the customer service team, the BPO company, and the client.
Q&A COACH at FoundEver
November 1, 2024 - April 1, 2025Part of the Q&A team, the support team for the customer service agents; collected feedback from agents to help with problem solving.
CUSTOMER SERVICE AGENT at FoundEver
July 1, 2024 - November 4, 2024Assisted customers with online shopping issues: ordering, payment issues, refunds.
HELP DESK at Teleperformance Greece
December 1, 2023 - July 1, 2024Supported merchants and businesses with payment solutions, including card readers and web shops.
PLANNING OFFICER at University of Eastern Finland
November 1, 2021 - December 1, 2022Administrative tasks of the Experts in Medical Computing program, such as student selection, marketing planning, and communication with the stakeholders.
RESEARCH ASSISTANT at University of Eastern Finland
May 1, 2020 - November 1, 2021Tasks included updating the websites and digital learning environments of the Experts in Medical Computing program and guiding the students in the use of these environments.
SERVICE STATION EMPLOYEE at Neste K Puijonlaakso
May 1, 2018 - May 1, 2020Retail/customer service role at service station.
SERVICE STATION EMPLOYEE at Neste K Kekkosentie
December 1, 2014 - July 1, 2017Retail/customer service role at service station.
AIRPORT SERVICE OFFICER (TRAINEE) at Airpro Oy
February 1, 2013 - May 1, 2013Airport service trainee.
Education
Master’s Degree (Computer Science) at University of Eastern Finland
January 11, 2030 - September 1, 2023Bachelor’s Degree (Computer Science) at University of Eastern Finland
May 1, 2020 - January 19, 2026Tourism Degree at Mikkeli University of Applied Sciences
January 11, 2030 - January 19, 2026Qualifications
Industry Experience
Software & Internet, Education, Retail, Consumer Goods, Travel & Hospitality
Skills
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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