Marsalen Mesa

Supervised and trained a team of 15+ employees, improving efficiency and service quality. Coordinated schedules, monitored daily performance, and ensured on-time delivery standards. Communicated directly with clients to ensure satisfaction and resolve service issues effectively.

Team Leadership & Training: Supervised and trained a team of 15+ cleaning staff, ensuring adherence to safety protocols and maintaining high-quality standards across all operations. Inventory & Scheduling Management: Managed inventory of cleaning supplies and developed staff schedules to ensure timely and efficient service. Quality Control & Client Relations: Conducted inspections to ensure work quality, collaborated with clients to meet their expectations, and maintained strong customer satisfaction.

Developed and executed digital branding strategies to position JDH as a trusted immigration consultancy in Canada and international markets. Created and managed social media strategies across Instagram, LinkedIn, and TikTok to boost visibility, engagement, and lead generation. Designed and optimized website content to align with SEO best practices and improve user experience. Produced branded content calendars with graphics, reels, and copy tailored to client personas and service offerings. Delivered analytics reports tracking traffic, engagement, and conversions, with strategic recommendations to improve ROI.