Available to hire
I am a Planning & Performance Lead with 5+ years of experience in operations, digital transformation, and data analytics. I build reliable dashboards, KPIs, and data models that improve accuracy, reveal patterns, and support smart decision-making.
I am skilled in SQL, Power BI, Tableau, ETL, and data visualization, with a track record of data-driven solutions, optimizing processes, and communicating insights clearly to senior stakeholders.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
Arabic
Fluent
English
Advanced
German
Intermediate
Work Experience
Planning & Performance Analysis Section Head at GBCorp
September 1, 2024 - September 1, 2025Delivered data‑driven insights and recommendations to SVPs and C‑level executives, aligning operational performance with strategic objectives. Collaborated with IT, operations, marketing, and budgeting teams to analyze trends across CRM and enterprise systems; improved spare parts demand accuracy by 11% and reduced reporting time by 60%. Designed and implemented a Balanced Scorecard framework to monitor performance across financial, customer, internal process, and learning & growth perspectives.
Senior Data Analyst at Aswaaq Misr (Subsidiary of eFinance Investment Group)
January 1, 2023 - September 1, 2024Analyzed customer behavior, tourism trends, and agricultural loan data to identify opportunities for sales growth, contributing to 26% YoY growth in Egypt’s tourism in 2023 and 34% YoY growth in the e‑lending project. Built reports and dashboards for stakeholders and the Ministry of Tourism; partnered with IT to design and build a data warehouse, enhancing data integration and reporting capabilities for cross‑functional teams.
Operational Excellence Executive at Operations Specialist
September 1, 2021 - December 1, 2022Led process improvement across the e‑commerce value chain (inventory management, order fulfillment, customer service). Established KPIs and analyzed data to track operational effectiveness; reduced order processing time by 20%. Implemented standardized SOPs for e‑commerce operations and automation; generated reports and visualizations to communicate performance to stakeholders.
Live Operations Specialist at UberEats
May 1, 2019 - May 1, 2020Monitored and reported live operations across five countries (Egypt, KSA, UAE, South Africa, Kenya), reducing order cancellation rate by 31% through proactive problem solving and cross‑functional coordination.
Intern – Operations Specialist at Credit Agricole
August 1, 2014 - September 1, 2014Assisted in daily branch operations, including customer service, account management, and administrative support to enhance operational efficiency and customer satisfaction.
Planning and Performance Analysis Section Head at GBCorp (Motor Vehicle Manufacturing)
September 1, 2024 - September 1, 2025Delivered data-driven insights to SVPs and C-level executives, aligning operational performance with strategic objectives. Analyzed CRM and enterprise systems to identify trends, improving spare parts demand accuracy and reducing reporting time; designed a Balanced Scorecard framework and created 360° customer experience reports that led to measurable performance improvements. Led the automation of KPI dashboards to provide daily, weekly, and monthly insights for stakeholders.
Senior Data Analyst at Aswaaq Misr
January 1, 2023 - September 30, 2024Analyzed customer behavior, tourism trends, and agricultural loan data to identify opportunities for sales growth; contributed to 26% YoY growth in tourism in 2023 and 34% YoY growth in the e-lending project. Built reports and dashboards for stakeholders and the Ministry of Tourism; partnered with IT to design and implement a data warehouse to improve data integration and reporting.
Operational Excellence Executive at Operational Excellence
September 1, 2021 - December 31, 2022Led process improvements across the e-commerce value chain including inventory management, order fulfillment, and customer service; established KPIs and tracked performance, reducing order processing time by 20%. Implemented standardized SOPs and automation solutions; generated reports to communicate performance to stakeholders.
Operations Specialist at Operations Specialist
August 1, 2020 - August 31, 2021Developed and implemented operations processes to ensure consistency and compliance; managed end-to-end e-commerce order flow and coordination with third-party logistics; collaborated with tech teams to launch multiple projects and improve operational efficiency.
Live Operations Specialist at UberEats (Online Food Ordering)
May 1, 2019 - May 31, 2020Monitored and reported live operations across 5 countries; implemented proactive problem-solving to reduce order cancellation rate by 31%.
Intern - Operations at Credit Agricole Egypt (Retail Banking)
August 1, 2014 - September 30, 2014Supported daily branch operations, customer service, account management, and administrative tasks to enhance operational efficiency and customer satisfaction.
Education
Bachelor's in Commerce at Sohag University
September 1, 2012 - July 1, 2018Bachelor's in Commerce at Sohag University
September 1, 2012 - July 1, 2018Qualifications
Advanced Database Queries
January 11, 2030 - December 27, 2025Data Analytics for Lean Six Sigma
January 11, 2030 - December 27, 2025Google Data Analytics Specialization
January 11, 2030 - December 27, 2025Advanced Database Queries
January 11, 2030 - December 27, 2025Data Analytics for Lean Six Sigma
January 11, 2030 - December 27, 2025Google Data Analytics Specialization
January 11, 2030 - December 27, 2025Industry Experience
Manufacturing, Financial Services, Professional Services, Software & Internet, Travel & Hospitality, Media & Entertainment
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