Available to hire
Hi! I’m Maria Vittoria Cricenti—a Visual Designer, Video Editor, and Content Specialist with a deep background in visual storytelling and digital marketing. What I’ve DoneVisual & Video Design: Years of hands-on experience in graphic design and motion editing using Adobe Creative Suite, Canva, and CapCut to build high-converting visuals and Reels. Copywriting & Strategy: Formally trained in AI Copywriting, Digital Marketing, and Visual Content Strategy, specializing in engaging Instagram captions and structured content calendars. Content & Platform Operations: Experienced in managing social workflows, content moderation, and client communication for global platforms. Why I Stand OutEnd-to-End Creator: I handle the entire pipeline—from concept, strategy, and carousel layout to Reel editing, caption writing, and scheduling. Speed & Detail: I combine classic design fundamentals with agile tools (Canva, CapCut) to deliver polished, brand-aligned assets fast. Multilingual: Fluent in Italian, English, and Spanish for seamless client collaboration.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
Spanish; Castilian
Fluent
French
Intermediate
Portuguese
Beginner
German
Intermediate
Work Experience
Customer service assistant - Personal Shopper at Concentrix Spain for GUESS
December 31, 2025 - August 18, 2025Provided customer service assistance and personal shopping support for GUESS clients in Barcelona, focusing on a high standard of customer satisfaction and personalized service from 2024 to 2025.
Technology adoption management, incident resolution, and application support at SiliconDev - Lutech - Roma (Italgas) - remote
October 1, 2025 - November 1, 2025Single point of contact between users and the IT service provider (Italgas). Handles assistance requests, incidents and communications, ensuring timely and high-quality support. Manages tickets and provides ongoing support for Apple devices: troubleshooting applications and hardware issues for enterprise users.
Service Desk / IT Support at SiliconDev - Lutech
October 1, 2025 - November 1, 2025Single point of contact between users and IT service provider; handling requests for assistance, incidents and communications; ensuring timely and high-quality support; ticket management; ongoing support on Apple devices and related applications.
IT Service Desk / Apple Support at SiliconDev - Lutech, Roma
October 1, 2025 - November 1, 2025Single point of contact between users, employees and the IT service provider; handling requests for assistance, incidents and communications; ticket management and ongoing support on Apple devices.
Customer service tech assistant at Teleperformance Italia for Becharge
December 31, 2024 - August 18, 2025Provided technical customer service support in Rome, assisting clients with product and service inquiries related to Becharge during 2023 to 2024.
Social media customer care manager at Accenture Italia for Trenitalia
December 31, 2024 - August 18, 2025Managed social media customer care for Trenitalia in Rome, ensuring timely and effective engagement with customers and handling digital communication channels professionally.
Customer service assistant - Personal shopper (Social media customer service) at Concentrix Spain - Barcellona (Guess) - remote
November 1, 2024 - February 1, 2025Assistance on purchasing from the e-commerce site and the Guess app via call, email and chat. Social media customer service: manages assistance requests coming from Trenitalia social channels by chat and handles comments and posts on Trenitalia’s social pages.
Customer Service Assistant at Concentrix Spain
November 1, 2024 - February 1, 2025Assistance on purchasing from the Guess e-commerce site and app; customer support via call, email, chat.
Customer Service Assistant / Personal Shopper at Concentrix Spain - Barcellona (for Guess)
November 1, 2024 - February 1, 2025Assistance on purchasing from the e-commerce site and the Guess App; social media customer service - remote.
User onboarding and advanced technical support for Be Charge mobile platform at In&Out - Teleperformance Italia - Roma
August 1, 2023 - February 1, 2024Onboarding and advanced technical support for the Be Charge electric mobility platform by assisting users with the electric car charging app and system via call, email and chat.
Tech Assistant at In&Out - Teleperformance Italia
August 1, 2023 - February 1, 2024Support on the Be Charge electric mobility app and system; remote assistance via call, email and chat.
Tech assistant at In&Out - Teleperformance Italia - Roma (Be Charge)
August 1, 2023 - February 1, 2024Support on the electric car charging app and system by call, email, chat.
Customer service manager for Vivino at Sitel Portugal
December 31, 2022 - August 18, 2025Managed customer service operations for Vivino in Lisbon, overseeing customer interactions and operations between 2021 and 2022.
APPLE sales/care specialist at Webhelp Spain
December 31, 2022 - August 18, 2025Delivered sales and customer care services for Apple products in Barcelona, focusing on customer satisfaction and technical support during 2022.
Apple Sales Specialist at Concentrix Spain
August 1, 2022 - March 1, 2024Welcoming customers, analyzing needs to propose solutions based on Apple products and ecosystem; remote customer support; sales goals and product knowledge maintenance.
Apple Sales Specialist at Concentrix Spain - Barcellona
August 1, 2022 - March 1, 2024Welcoming customer calls, analyzing needs to propose customized solutions; customer support by call; building long-term relationships; working to achieve sales goals; staying updated on Apple products and services.
Content reviewer / moderator at Youtube at Sitel Portugal
December 31, 2021 - August 18, 2025Reviewed and moderated content for Youtube ensuring compliance with guidelines and standards in Lisbon during 2021.
Customer service assistant for Airbnb at Sitel Portugal
December 31, 2021 - August 18, 2025Provided customer service support for Airbnb customers with various inquiries and service-related tasks in Lisbon from 2020 to 2021.
Customer service specialist - remote (Vivino) at Sitel Portugal - Lisbon (Foundever Portugal) - remote
November 1, 2021 - April 1, 2022Assists consumers on the Vivino app, e-commerce and marketplace for wine, helping users choose and buy bottles through the app via call, email and chat.
Customer Service Specialist - Remote at Sitel Portugal (Foundever Portugal)
November 1, 2021 - April 1, 2022Assistance on the Vivino app and e-commerce; supporting wine purchases via app and marketplace.
Customer Service Specialist - Remote at Sitel Portugal - Lisbon (Foundever Portugal) for Vivino
November 1, 2021 - April 1, 2022Assistance on App, e-commerce and the world's largest marketplace for selling wine; help consumers choose and buy bottles via app, call, email, chat.
Content reviewer / Content moderator - remote at Teleperformance Portugal - Lisbon
August 1, 2021 - October 1, 2021Reviews, classifies and removes user-generated content (comments, posts, photos, videos) to ensure compliance with platform guidelines, terms of service and applicable laws; checks legal compliance and quality requirements.
Content Reviewer - Content Moderator at Teleperformance Portugal - Lisbon
August 1, 2021 - October 1, 2021Review, classify, and remove user-generated content to ensure it complies with guidelines, terms of service, and laws; verify legal compliance and quality requirements.
CNS AirCover Italian Advisor - Remote at Sitel Portugal (Foundever Portugal)
April 1, 2021 - October 1, 2022Specialized support handling complex safety and damage claims for guests and hosts.
Content Reviewer / Content Moderator - Remote at Teleperformance Portugal
February 1, 2021 - April 1, 2021Review, classify and remove user-generated content to ensure compliance with guidelines and laws; verify legal compliance and quality requirements.
SaaS Customer service specialist - remote (Netflix) at Sitel Portugal - Lisbon (Foundever Portugal) - remote
January 1, 2021 - June 1, 2021Technical and payment troubleshooting: resolves playback errors, login issues, app glitches, billing updates and payment method management. Account management: supports subscription plan changes, profile creation/deletion and email updates. Multi-channel support via live chat, phone and email with quick-response templates to reduce wait times.
Social media manager at Hostels and surf schools
December 31, 2020 - August 18, 2025Managed social media platforms to enhance digital presence and engagement for various hostels and surf schools between 2019 and 2020.
Content moderator / labeller at TikTok at Teleperformance Portugal
December 31, 2020 - August 18, 2025Moderated and labeled TikTok content to maintain platform standards and user safety in Lisbon during 2020.
Production secretary / Producer abroad at ENG troupe for ENJOY, Discovery Channel production
December 31, 2019 - August 18, 2025Coordinated and produced for ENG troupe working on the series ENJOY aired on La 9 TV, managing production logistics internationally from 2018 to 2019.
Hostel Manager at HiTide Surf Hostel
December 31, 2019 - August 18, 2025Managed day-to-day operations, guest services, and staff for HiTide Surf Hostel in Las Palmas de Gran Canaria in 2019.
Production secretary (Producer abroad for ENG crew) at Editoriale Il Fatto Spa - La 9 tv - Discovery Italia
May 1, 2019 - July 1, 2019Supports production manager, manages logistics, helps enforce work plan and manages budget. Technical management and transfer of recorded video data to digital media, including storage, organization and maintenance of equipment, coordinating material handovers for an ENG crew.
Production Secretary at Editoriale Il Fatto Spa - La 9 tv - Discovery Italia
May 1, 2019 - July 1, 2019Support production manager; manage logistics; enforce work plan; budget management; transfer and organization of recorded materials.
Production Secretary - Producer abroad (Spain) for crew ENG - ENJOY series at Editoriale Il Fatto Spa - La 9 tv - Discovery Italia
May 1, 2019 - July 31, 2019Support production manager; manage logistics; enforce work plan; manage budget; transfer of recorded video data to digital media and organization of files.
Hostel Manager / Property Manager at Canary Sport Fusion (HiTide Surf House)
January 1, 2019 - January 1, 2020Oversee day-to-day operations; manage staff; handle reservations; maintain facilities; financial reporting; marketing; maximize occupancy; safety and guest services.
Social Media Manager at HiTide Surf House - Pura Vida Hostel, Spain
January 1, 2019 - December 31, 2020Planning, creating and managing content for social media to improve online presence; develop strategies; create content; analyze performance and manage the community.
Graphic designer at Miller Group Communication
December 31, 2018 - August 18, 2025Created graphic designs for magazines such as Buon Viaggio and Woman In Roma for advertising campaigns between 2008 and 2018.
Web designer at Pubblimilano & Partners and others
December 31, 2018 - August 18, 2025Designed websites and digital communication materials for agencies and editorial clients including Il Sole 24 Ore and Il Messaggero from 2008 to 2018.
Video maker and production director
December 31, 2017 - August 18, 2025Directed and produced video content across various projects between 2010 and 2017.
Video and photo expert at Tanka Village for Samarcanda animations
December 31, 2016 - August 18, 2025Provided expert video and photography services for animation projects in Villasimius, CA from 2014 to 2016.
Store manager at Billabong surf shop - Fuerteventura, Spain (Ruca - Element - Vans - Billabong)
January 1, 2016 - December 31, 2017Manages staff, sales, inventory and customers to ensure store efficiency and achievement of business goals. Supervises employees, provides training, manages finances and maintains high service standards.
Store Manager at Billabong Surf Shop
January 1, 2016 - January 1, 2017Manage staff, sales, inventory; ensure store operations and customer service standards; staff training and financial management.
Store Manager at Billabong surf shop - Fuerteventura - Spain
January 1, 2016 - December 31, 2017Managing staff, sales, inventory, and customers; supervision, training, financial management; maintain high standard of service.
Graphic and communication teacher at C. D. Palestro
December 31, 2013 - August 18, 2025Taught graphic design and communication subjects for students in Rome from 2010 to 2013.
Graphics Teacher at Centro Diurno Palestro - Roma
January 1, 2010 - January 1, 2013Teach students to use software and techniques to create visual concepts; guide design processes; teach Adobe Creative Suite; explain typography and layout.
Video graphics and editing at Amygdala TV production studio
December 31, 2008 - August 18, 2025Handled video graphics and editing for clients including Rai and La7 in Rome in 2008.
Video / graphics / editing (TV formats creation) at Amygdala - Roma (Rai and La7 TV production studio)
January 1, 2008 - PresentConcept and creation of TV formats: develops original ideas and complete structures (concept, narrative, characters, setting, style) that define the essence of the broadcast, making it recognizable, reproducible and adaptable to other contexts/countries.
Web designer / Graphic designer - remote (publishing) at International Travel Business - Roma
January 1, 2008 - January 1, 2016Designs and creates the visual appearance and functionality of websites, focusing on UX, navigation and UI. Defines graphic layouts, selects colors and fonts, designs information architecture and implements via front-end codes such as HTML and CSS; ensures responsive and accessible design in collaboration with developers. Also creates visual communication assets for publishing/advertising: logos, visual identities, packaging, magazine/brochure layouts and web graphics.
Video / Graphics / Editing at Amygdala - Roma
January 1, 2008 - January 1, 2008Concept and creation of TV formats; development of original ideas and complete production structure for broadcasts.
Web Designer / Graphic Designer at International Travel Business
January 1, 2008 - January 1, 2016Design and implement visual communications for publishing, advertising; front-end work with HTML/CSS; logo and visual identity creation; web graphics for print and web.
Video, Graphics and Editing at Amygdala - Roma
January 1, 2008 - December 1, 2008Concept and creation of TV formats; development of original ideas and structures; editing and graphics for TV production.
Web Designer / Graphic Designer at International Travel Business - Roma
January 1, 2008 - January 1, 2016Design and implement visual appearance and functionality of websites (UX/UI); front-end coding with HTML/CSS; create logos, visual identities, packaging, and web graphics.
Graphic designer and TV meteorologist speaker at Dl Productions for Canale Italia
December 31, 2007 - August 18, 2025Designed graphics and presented TV weather forecasts for Canale Italia station in 2007.
Video / motion graphics / voiceover at DL Production - Roma (Canale Italia production studio)
January 1, 2007 - PresentCreates video, motion graphics and voiceover for Canale Italia programming (Weather address book management).
Video / Weather Content - Weather Address Book at DL Production - Roma
January 1, 2007 - January 1, 2007Video, motion graphics and voiceover for TV/weather related content.
Weather Address Book Management at DL Production - Roma
January 1, 2007 - December 1, 2007Video, motion graphics, and voiceover; address book management for weather segments.
Graphic designer at Garagnani Pubblicità
December 31, 2006 - August 18, 2025Worked as a graphic designer for Garagnani Pubblicità in Manziana, Rome area in 2006.
Editorial Designer at Playpress Edizioni - Roma
January 1, 2006 - January 1, 2006Concept graphic creation and layout for Animal Club Magazine.
Editorial Design at Playpress Edizioni - Roma
January 1, 2006 - December 1, 2006Graphic concept creation and layout of Animal Club Magazine.
Video graphics at La7 Sport TV channel
December 31, 2005 - August 18, 2025Provided video graphics services at La7 Sport in Rome in 2005.
Graphic designer at Edizioni Playpress
December 31, 2005 - August 18, 2025Performed graphic design duties for the publishing house Edizioni Playpress in Nepi, Viterbo in 2005.
Graphics for video editing (live TV broadcast) at La 7 Sport - Roma
January 1, 2005 - PresentInserts visual and graphic elements in final video for live TV results of Serie A football matches: titles, animated graphics, visual effects and promotional/branding graphics such as logos or advertising graphics; prepares IMX for live broadcast.
Graphics for TV Live Editing at La 7 Sport - Roma
January 1, 2005 - January 1, 2005Inclusion of visual and graphic elements in final TV broadcast; titles, animated graphics, visual effects; IMX preparation.
Graphics for live TV at La 7 Sport - Roma
January 1, 2005 - December 1, 2005Create graphics for live TV; include logos, titles, animated graphics and post-production elements; IMX preparation for live broadcast.
Art director - advertising campaign at Arpa Molise
December 31, 2004 - August 18, 2025Directed art for advertising campaigns for Arpa Molise during 2004.
UI/UX designer expert (multimedia designer) at Hermes Multimedia - Roma
January 1, 2004 - PresentCreates simple, useful and attractive digital products. Studies user needs, builds clear paths and designs easy-to-use screens. Organizes digital content (texts, images, video and audio) for products such as games, screensavers, encyclopedias and interactive applications distributed on optical discs (CD-ROM), including multimedia UI/UX work for brands such as Ford Italia, Toyota, and RCS/Mercedes.
Multimedia Graphics at Hermes Multimedia - Roma
January 1, 2004 - December 1, 2004Create and organize digital content (texts, images, video and audio) for interactive applications and CD-ROM products; design of games and screensavers.
Video editor at Media Touch2000 srl
December 31, 2003 - August 18, 2025Edited video content at Media Touch2000 studio in Rome during 2003.
Education
Language degree at Liceo Classico Statale L. A. Seneca
January 1, 1994 - December 31, 1994Painting and decorating degree at C.I.O.F.S. Lazio
January 1, 1998 - December 31, 1998Multimedia and social media academic degree at Istituto Europeo di Design, IED
January 1, 2001 - December 31, 2001Management of audiovisual and multimedia enterprise at Ente MAGICA
January 1, 2005 - December 31, 2005Creative and Experimental Film Making degree at Scuola Romana
January 1, 2006 - December 31, 2006Communication science (in progress, 3 exams missing) at La Tuscia University
January 1, 2005 - August 18, 2025Linguistic high school diploma at Liceo linguistico - Liceo Classico Stat. L. A. Seneca - Roma
January 1, 1989 - January 1, 1994Multimedia academic diploma at Istituto Europeo di Design - Roma
January 1, 2000 - January 1, 2001Experts in audiovisual and multimedia business management diploma at Ente MAGICA, IDEA - Roma
January 1, 2005 - January 1, 2006Creative and experimental film making at Scuola Romana - Roma
January 1, 2006 - January 1, 2007Communication sciences at Tuscia University - Viterbo
January 1, 2015 - March 23, 2026Digital marketing content specialist at Gevi Academy - Formatemp - Italy
January 1, 2026 - March 1, 2026Linguistic high school diploma at Liceo linguistico - Liceo Classico Stat. L. A. Seneca - Roma
January 1, 1989 - January 1, 1994Multimedia academic diploma at Istituto Europeo di Design - Roma
January 1, 2000 - January 1, 2001Experts in audiovisual and multimedia business management diploma at Ente MAGICA, IDEA - Roma
January 1, 2005 - January 1, 2006Creative and experimental film making diploma at Scuola Romana - Roma
January 1, 2006 - January 1, 2007Communication sciences at Tuscia University - Viterbo
January 1, 2015 - March 23, 2026Mental training and posture diploma Global Active stretching - SGA diploma at Non solo Fitness
October 1, 2021 - December 1, 2021Digital marketing content specialist at Gevi Academy - Formatemp - Italy
January 1, 2026 - March 1, 2026Linguistic high school diploma at Liceo linguistico - Liceo Classico Stat. L. A. Seneca - Roma
January 1, 1989 - January 1, 1994Multimedia academic diploma at Istituto Europeo di Design - Roma
January 1, 2000 - January 1, 2001Experts in audiovisual and multimedia business management diploma at Ente MAGICA, IDEA - Roma
January 1, 2005 - January 1, 2006Creative and experimental film making at Scuola Romana - Roma
January 1, 2006 - January 1, 2007Communication sciences (3 exams left) at Tuscia University - Viterbo
January 11, 2030 - August 26, 2026Digital marketing content specialist 2.0 at Gevi Academy - Formatemp - Italy
January 1, 2026 - March 1, 2026Digital Marketing & AI Copywriter at Progetto Ulisse - Formatemp - Italy
June 1, 2026 - July 1, 2026Qualifications
Multimedia and audiovisual business management diploma
January 1, 2005 - January 1, 2006Creative and experimental film making
January 1, 2006 - January 1, 2007Digital marketing content specialist
January 1, 2026 - March 1, 2026Experts in audiovisual and multimedia business management diploma
January 1, 2005 - January 1, 2006Mental training and posture diploma Global Active stretching - SGA
October 1, 2021 - December 1, 2021Technology adoption management, incident resolution, and application support (ticketing / Apple device support)
January 11, 2030 - August 26, 2026Digital marketing content specialist 2.0 (GEVI Academy / Formatemp)
January 1, 2026 - March 1, 2026Digital Marketing & AI Copywriter (Progetto Ulisse / Formatemp)
June 1, 2026 - July 1, 2026Industry Experience
Media & Entertainment, Travel & Hospitality, Education, Professional Services, Retail, Software & Internet, Transportation & Logistics, Computers & Electronics, Telecommunications
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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