Maria Vittoria Cricenti

Customer service assistant - Personal Shopper at Concentrix Spain for GUESS

Provided customer service assistance and personal shopping support for GUESS clients in Barcelona, focusing on a high standard of customer satisfaction and personalized service from 2024 to 2025.

Social media customer care manager at Accenture Italia for Trenitalia

Managed social media customer care for Trenitalia in Rome, ensuring timely and effective engagement with customers and handling digital communication channels professionally.

Customer service tech assistant at Teleperformance Italia for Becharge

Provided technical customer service support in Rome, assisting clients with product and service inquiries related to Becharge during 2023 to 2024.

APPLE sales/care specialist at Webhelp Spain

Delivered sales and customer care services for Apple products in Barcelona, focusing on customer satisfaction and technical support during 2022.

Customer service manager for Vivino at Sitel Portugal

Managed customer service operations for Vivino in Lisbon, overseeing customer interactions and operations between 2021 and 2022.

Customer service assistant for Airbnb at Sitel Portugal

Provided customer service support for Airbnb customers with various inquiries and service-related tasks in Lisbon from 2020 to 2021.

Content reviewer / moderator at Youtube at Sitel Portugal

Reviewed and moderated content for Youtube ensuring compliance with guidelines and standards in Lisbon during 2021.

Content moderator / labeller at TikTok at Teleperformance Portugal

Moderated and labeled TikTok content to maintain platform standards and user safety in Lisbon during 2020.

Social media manager at Hostels and surf schools

Managed social media platforms to enhance digital presence and engagement for various hostels and surf schools between 2019 and 2020.

Hostel Manager at HiTide Surf Hostel

Managed day-to-day operations, guest services, and staff for HiTide Surf Hostel in Las Palmas de Gran Canaria in 2019.

Production secretary / Producer abroad at ENG troupe for ENJOY, Discovery Channel production

Coordinated and produced for ENG troupe working on the series ENJOY aired on La 9 TV, managing production logistics internationally from 2018 to 2019.

Web designer at Pubblimilano & Partners and others

Designed websites and digital communication materials for agencies and editorial clients including Il Sole 24 Ore and Il Messaggero from 2008 to 2018.

Graphic designer at Miller Group Communication

Created graphic designs for magazines such as Buon Viaggio and Woman In Roma for advertising campaigns between 2008 and 2018.

Video and photo expert at Tanka Village for Samarcanda animations

Provided expert video and photography services for animation projects in Villasimius, CA from 2014 to 2016.

Directed and produced video content across various projects between 2010 and 2017.

Graphic and communication teacher at C. D. Palestro

Taught graphic design and communication subjects for students in Rome from 2010 to 2013.

Video graphics and editing at Amygdala TV production studio

Handled video graphics and editing for clients including Rai and La7 in Rome in 2008.

Graphic designer and TV meteorologist speaker at Dl Productions for Canale Italia

Designed graphics and presented TV weather forecasts for Canale Italia station in 2007.

Graphic designer at Garagnani Pubblicità

Worked as a graphic designer for Garagnani Pubblicità in Manziana, Rome area in 2006.

Graphic designer at Edizioni Playpress

Performed graphic design duties for the publishing house Edizioni Playpress in Nepi, Viterbo in 2005.

Art director - advertising campaign at Arpa Molise

Directed art for advertising campaigns for Arpa Molise during 2004.

Video graphics at La7 Sport TV channel

Provided video graphics services at La7 Sport in Rome in 2005.

Video editor at Media Touch2000 srl

Edited video content at Media Touch2000 studio in Rome during 2003.

IT Service Desk / Apple Support at SiliconDev - Lutech, Roma

Single point of contact between users, employees and the IT service provider; handling requests for assistance, incidents and communications; ticket management and ongoing support on Apple devices.

Customer Service Assistant / Personal Shopper at Concentrix Spain - Barcellona (for Guess)

Assistance on purchasing from the e-commerce site and the Guess App; social media customer service - remote.

Tech assistant at In&Out - Teleperformance Italia - Roma (Be Charge)

Support on the electric car charging app and system by call, email, chat.

Apple Sales Specialist at Concentrix Spain - Barcellona

Welcoming customer calls, analyzing needs to propose customized solutions; customer support by call; building long-term relationships; working to achieve sales goals; staying updated on Apple products and services.

Customer Service Specialist - Remote at Sitel Portugal - Lisbon (Foundever Portugal) for Vivino

Assistance on App, e-commerce and the world's largest marketplace for selling wine; help consumers choose and buy bottles via app, call, email, chat.

Content Reviewer - Content Moderator at Teleperformance Portugal - Lisbon

Review, classify, and remove user-generated content to ensure it complies with guidelines, terms of service, and laws; verify legal compliance and quality requirements.

Social Media Manager at HiTide Surf House - Pura Vida Hostel, Spain

Planning, creating and managing content for social media to improve online presence; develop strategies; create content; analyze performance and manage the community.

Production Secretary - Producer abroad (Spain) for crew ENG - ENJOY series at Editoriale Il Fatto Spa - La 9 tv - Discovery Italia

Support production manager; manage logistics; enforce work plan; manage budget; transfer of recorded video data to digital media and organization of files.

Store Manager at Billabong surf shop - Fuerteventura - Spain

Managing staff, sales, inventory, and customers; supervision, training, financial management; maintain high standard of service.

Web Designer / Graphic Designer at International Travel Business - Roma

Design and implement visual appearance and functionality of websites (UX/UI); front-end coding with HTML/CSS; create logos, visual identities, packaging, and web graphics.

Graphics Teacher at Centro Diurno Palestro - Roma

Teach students to use software and techniques to create visual concepts; guide design processes; teach Adobe Creative Suite; explain typography and layout.

Video, Graphics and Editing at Amygdala - Roma

Concept and creation of TV formats; development of original ideas and structures; editing and graphics for TV production.

Weather Address Book Management at DL Production - Roma

Video, motion graphics, and voiceover; address book management for weather segments.

Editorial Design at Playpress Edizioni - Roma

Graphic concept creation and layout of Animal Club Magazine.

Graphics for live TV at La 7 Sport - Roma

Create graphics for live TV; include logos, titles, animated graphics and post-production elements; IMX preparation for live broadcast.

Multimedia Graphics at Hermes Multimedia - Roma

Create and organize digital content (texts, images, video and audio) for interactive applications and CD-ROM products; design of games and screensavers.

Service Desk / IT Support at SiliconDev - Lutech

Single point of contact between users and IT service provider; handling requests for assistance, incidents and communications; ensuring timely and high-quality support; ticket management; ongoing support on Apple devices and related applications.

Customer Service Assistant at Concentrix Spain

Assistance on purchasing from the Guess e-commerce site and app; customer support via call, email, chat.

Tech Assistant at In&Out - Teleperformance Italia

Support on the Be Charge electric mobility app and system; remote assistance via call, email and chat.

Apple Sales Specialist at Concentrix Spain

Welcoming customers, analyzing needs to propose solutions based on Apple products and ecosystem; remote customer support; sales goals and product knowledge maintenance.

Customer Service Specialist - Remote at Sitel Portugal (Foundever Portugal)

Assistance on the Vivino app and e-commerce; supporting wine purchases via app and marketplace.

CNS AirCover Italian Advisor - Remote at Sitel Portugal (Foundever Portugal)

Specialized support handling complex safety and damage claims for guests and hosts.

Content Reviewer / Content Moderator - Remote at Teleperformance Portugal

Review, classify and remove user-generated content to ensure compliance with guidelines and laws; verify legal compliance and quality requirements.

Hostel Manager / Property Manager at Canary Sport Fusion (HiTide Surf House)

Oversee day-to-day operations; manage staff; handle reservations; maintain facilities; financial reporting; marketing; maximize occupancy; safety and guest services.

Production Secretary at Editoriale Il Fatto Spa - La 9 tv - Discovery Italia

Support production manager; manage logistics; enforce work plan; budget management; transfer and organization of recorded materials.

Store Manager at Billabong Surf Shop

Manage staff, sales, inventory; ensure store operations and customer service standards; staff training and financial management.

Web Designer / Graphic Designer at International Travel Business

Design and implement visual communications for publishing, advertising; front-end work with HTML/CSS; logo and visual identity creation; web graphics for print and web.

Video / Graphics / Editing at Amygdala - Roma

Concept and creation of TV formats; development of original ideas and complete production structure for broadcasts.

Video / Weather Content - Weather Address Book at DL Production - Roma

Video, motion graphics and voiceover for TV/weather related content.

Editorial Designer at Playpress Edizioni - Roma

Concept graphic creation and layout for Animal Club Magazine.