Team Lead at T-Mobile

Supervised daily operations and ensured high-quality customer service. Handled escalations and resolved complex issues and complaints efficiently. Trained and developed team members and monitored performance. Coordinated shift planning and scheduling to ensure coverage as needed.

Mobile Customer Service Specialist at T-Mobile

Receiving, processing, and resolving user inquiries via multiple communication channels. Engaging with users through verbal communication in a professional, courteous, and efficient manner. Delivered effective customer support in line with internal guidelines and company policies.

Mobile Customer Service Specialist at T-Mobile

Continued mobile customer service with focus on providing excellent support and resolving issues across multiple channels.

Sales management for business users (SAP), administration, activation, budgeting.

Developed responsive user interfaces using HTML, CSS, and JavaScript. Worked on modern web applications with React and Next.js. Participated in performance and SEO optimization for web projects. Adapted design and functionality to client needs. Performed tasks both independently and as part of a team, using modern tools and technologies for web development. Analyzed fraud controls alerts, reviewed and approved customer withdrawals. Used proactive investigation techniques to identify threats. Provided rapid response and first resolution of customer technical support requests, ticket requests, and chat conversations. Provided second-line support to operations regarding fraud and risk-related queries. Produced detailed reports on fraudulent activity.

Performed back-office processes, documentation, data entry and reporting to support daily operations and workflow efficiency.

Mobile Customer Service Specialist at T-Mobile

Delivered mobile customer service and troubleshooting assistance to end users, ensuring high-quality service and timely problem resolution.

Mobile Customer Support Team Lead at T-Mobile

Led the mobile customer support team, coordinated scheduling and coverage, and maintained service levels and performance.

Fraud and risk specialist at SuperSport

Performed fraud detection and risk monitoring, identified suspicious activities, and implemented proactive investigations. Improved security by reviewing risk alerts, approving withdrawals where appropriate, and coordinating with internal teams. Provided rapid response for security incidents and supported customers with investigations.

Developed responsive UIs using WordPress, HTML, CSS and JavaScript. Built modern web apps with React and Next.js. Optimized performance and SEO; adapted design and features per client requests; integrated APIs and third‑party services; provided rapid tech support and ticket/chat handling; led and mentored a small team; coordinated schedules.

Back Office Specialist at T-Mobile

Performed back-office tasks, data processing, administration and support for internal processes.

Freelance Web Developer at Self-employed

Developed responsive web applications using WordPress, HTML, CSS, JavaScript (React, Next.js); optimized performance and SEO; integrated APIs and third-party services; provided proactive technical support, managed tickets and chats; collaborated with clients to adapt design features and ensure high-quality outcomes.

Mobile Customer Service Team Lead at T-Mobile

Led a mobile customer service team; supervised daily operations; coached and evaluated staff; handled complex issues and escalations; ensured high-quality customer service and performance metrics.

Developed responsive UIs using HTML, CSS and JavaScript; built modern web apps with React, Next.js and Python; focused on optimization, performance, and user experience.