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Motivated and customer-oriented hospitality professional with experience in customer service, team leadership, and international internships. Recently relocated to Croatia and eager to contribute to a dynamic and professional work environment while delivering excellent service. Experienced in managing social media accounts for businesses, creating engaging content, and maintaining strong customer relationships. Reliable, adaptable, and passionate about providing outstanding customer experiences in fast-paced environments.…Motivated and customer-oriented hospitality professional with experience in customer service, team leadership, and international internships. Recently relocated to Croatia and eager to contribute to a dynamic and professional work environment while delivering excellent service. Experienced in managing social media accounts for businesses, creating engaging content, and maintaining strong customer relationships. Reliable, adaptable, and passionate about providing outstanding customer experiences in fast-paced environments.

Lana

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Motivated and customer-oriented hospitality professional with experience in customer service, team leadership, and international internships. Recently relocated to Croatia and eager to contribute to a dynamic and professional work environment while delivering excellent service. Experienced in managing social media accounts for businesses, creating engaging content, and maintaining strong customer relationships. Reliable, adaptable, and passionate about providing outstanding customer experiences in fast-paced environments.…Motivated and customer-oriented hospitality professional with experience in customer service, team leadership, and international internships. Recently relocated to Croatia and eager to contribute to a dynamic and professional work environment while delivering excellent service. Experienced in managing social media accounts for businesses, creating engaging content, and maintaining strong customer relationships. Reliable, adaptable, and passionate about providing outstanding customer experiences in fast-paced environments.

Available to hire

Motivated and customer-oriented hospitality professional with experience in customer service, team leadership, and international internships. Recently relocated to Croatia and eager to contribute to a dynamic and professional work environment while delivering excellent service.

Experienced in managing social media accounts for businesses, creating engaging content, and maintaining strong customer relationships. Reliable, adaptable, and passionate about providing outstanding customer experiences in fast-paced environments.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

German

Fluent

Croatian

Fluent

English

Advanced

Italian

Intermediate

Work Experience

International Internship at Pansion Augustino, Rtina Mileti0i0, Croatia

July 1, 2023 - September 1, 2023

Assisted with front office and guest services, supported daily hotel operations, and worked with international guests in English and Croatian.

Hospitality Internship at Sandhof, Knittelfeld, Austria

June 1, 2023 - Present

Assisted with food service and customer support, learning professional hospitality standards.

Waitress / Assistant Manager at Lorettohof, Gaal, Austria

January 1, 2023 - January 1, 2026

Assisted in the daily management of restaurant operations. Supervised staff and ensured high service standards. Resolved customer inquiries and complaints professionally. Supported inventory management and daily organization.

Social Media Management

January 1, 2022 - Present

Managed company social media accounts. Created engaging content for Facebook and Instagram, increasing customer engagement through online communication. Assisted with marketing campaigns and brand visibility.

Service Assistant at Red Bull Ring, Spielberg, Austria

January 1, 2022 - Present

Provided excellent customer service during international events. Worked efficiently in a fast-paced environment and collaborated with team members to ensure smooth operations.

Work Experience Placement at Steiermrkische Sparkasse, Knittelfeld, Austria

December 1, 2016 - Present

Supported administrative and customer service tasks and gained insight into banking operations.