I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies. I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.

Maksym Ilian Borczewski

I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies. I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.

Available to hire

I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies.
I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.

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Experience Level

Intermediate
Intermediate
Beginner

Language

Greek, Modern
Fluent
Polish
Fluent
English
Fluent

Work Experience

English Language Tutor at Cess
August 31, 2024 - Present
Customer Service Representative at Canon - B2B UK/PL
July 14, 2025 - Present
English Language Tutor at CESS Language Schools
September 1, 2024 - Present
Developed and delivered engaging and interactive English language lessons that improved student comprehension and fluency. Conducted one-on-one tutoring sessions to help students improve their English language proficiency. Supported English language learners through the use of strategies that foster language acquisition.
Customer Service Assistant at Mercedes-Benz Polska (Remote)
November 30, 2023 - August 11, 2025
Delivered exceptional customer support for Mercedes Me digital application, resolving technical issues and enhancing user experience across multiple communication channels. Managed Road Side Assistance operations for Mercedes-Benz customers in Poland, efficiently coordinating with technicians and service departments to ensure rapid problem resolution. Provided personalized customer service, addressing complex inquiries and technical challenges with professionalism and technical expertise.

Education

Student at University of West Attica
January 1, 2021 - August 11, 2025
Graduate at 1st High School of Holargos
January 1, 2017 - January 1, 2019
Graduate at Polish Junior High School
January 11, 2030 - August 11, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Retail, Telecommunications, Transportation & Logistics, Professional Services