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I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies. I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.…I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies. I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.

Maksym Ilian Borczewski

Copywriter, Audio Transcriber, Voiceover Artist, +2

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I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies. I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.…I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies. I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.

Available to hire

I am a dynamic professional with expertise in automotive technical support and customer service at Mercedes-Benz, managing Road Side Assistance and resolving complex digital platform challenges. I am also an experienced English language tutor skilled at creating engaging learning environments and developing personalized educational strategies.
I am an adaptable communicator committed to driving customer satisfaction and facilitating learning through proactive problem-solving and cross-functional skills.

Skills

Experience Level

Expert

Intermediate

Intermediate

Beginner

Language

Greek, Modern

Fluent

Polish

Fluent

English

Fluent

Work Experience

English Language Tutor at Cess

August 31, 2024 - Present

Customer Service Representative at Canon - B2B UK/PL

July 14, 2025 - Present

English Language Tutor at CESS Language Schools

September 1, 2024 - Present

Developed and delivered engaging and interactive English language lessons that improved student comprehension and fluency. Conducted one-on-one tutoring sessions to help students improve their English language proficiency. Supported English language learners through the use of strategies that foster language acquisition.

Customer Service Assistant at Mercedes-Benz Polska (Remote)

November 30, 2023 - August 11, 2025

Delivered exceptional customer support for Mercedes Me digital application, resolving technical issues and enhancing user experience across multiple communication channels. Managed Road Side Assistance operations for Mercedes-Benz customers in Poland, efficiently coordinating with technicians and service departments to ensure rapid problem resolution. Provided personalized customer service, addressing complex inquiries and technical challenges with professionalism and technical expertise.