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I am a customer service professional with a proven track record of delivering high-quality support in fast-paced call center environments. Known for reliability, adaptability, and a genuine commitment to helping customers, I focus on clear communication and timely resolutions. I collaborate effectively with internal teams—sales, technical, and finance—to deliver seamless experiences. I handle inquiries about schedules, policies, and travel requirements with empathy, professionalism, and a proactive approach to resolving issues.…I am a customer service professional with a proven track record of delivering high-quality support in fast-paced call center environments. Known for reliability, adaptability, and a genuine commitment to helping customers, I focus on clear communication and timely resolutions. I collaborate effectively with internal teams—sales, technical, and finance—to deliver seamless experiences. I handle inquiries about schedules, policies, and travel requirements with empathy, professionalism, and a proactive approach to resolving issues.

Mayo Raphael

Copywriter, Content Creator, Content Designer, +2

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I am a customer service professional with a proven track record of delivering high-quality support in fast-paced call center environments. Known for reliability, adaptability, and a genuine commitment to helping customers, I focus on clear communication and timely resolutions. I collaborate effectively with internal teams—sales, technical, and finance—to deliver seamless experiences. I handle inquiries about schedules, policies, and travel requirements with empathy, professionalism, and a proactive approach to resolving issues.…I am a customer service professional with a proven track record of delivering high-quality support in fast-paced call center environments. Known for reliability, adaptability, and a genuine commitment to helping customers, I focus on clear communication and timely resolutions. I collaborate effectively with internal teams—sales, technical, and finance—to deliver seamless experiences. I handle inquiries about schedules, policies, and travel requirements with empathy, professionalism, and a proactive approach to resolving issues.

Available to hire

I am a customer service professional with a proven track record of delivering high-quality support in fast-paced call center environments. Known for reliability, adaptability, and a genuine commitment to helping customers, I focus on clear communication and timely resolutions.

I collaborate effectively with internal teams—sales, technical, and finance—to deliver seamless experiences. I handle inquiries about schedules, policies, and travel requirements with empathy, professionalism, and a proactive approach to resolving issues.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Polish

Advanced

Work Experience

Customer Service Professional at Concentrix Warsaw

November 1, 2023 - October 27, 2025

Customer service professional with proven track record delivering high-quality support in a call center environment. Known for reliability and adaptability in meeting customer needs. Collaborated with internal teams (sales, technical, finance) to deliver seamless customer experiences. Handled inquiries regarding schedules, policies, and travel requirements; processed bookings, changes, cancellations, and refunds with empathy and professionalism.

Customer Advisor at SiteL

October 31, 2023 - October 31, 2023

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Handled complaints with empathy and professionalism, ensuring quick and effective resolutions. Collaborated with internal teams (sales, technical, finance) to deliver seamless customer experiences. Handled inquiries regarding flight schedules, baggage policies, and travel requirements. Provided professional, friendly, and efficient service to customers via phone, email, and chat; assisted passengers with flight bookings, ticket changes, cancellations, and refunds.