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I am Michelle Gonzales, a QA professional with over 19 years of experience driving quality across ERP, SAP, and modern mobile and web applications. I have led test strategy, design, and execution in finance, banking, FMCG, retail, aviation, education, health, and government organisations, delivering robust solutions across back-end systems, APIs, and front-end experiences. I stay curious about new tools and trends, and I enjoy mentoring teammates to improve testing practices and outcomes. I thrive in collaborative, multinational environments and take full ownership of quality from planning through release. I combine analytical thinking with practical, hands-on delivery, and I’m known for a diligent, detail-oriented approach, strong communication, and a can-do attitude that keeps projects moving forward.…I am Michelle Gonzales, a QA professional with over 19 years of experience driving quality across ERP, SAP, and modern mobile and web applications. I have led test strategy, design, and execution in finance, banking, FMCG, retail, aviation, education, health, and government organisations, delivering robust solutions across back-end systems, APIs, and front-end experiences. I stay curious about new tools and trends, and I enjoy mentoring teammates to improve testing practices and outcomes. I thrive in collaborative, multinational environments and take full ownership of quality from planning through release. I combine analytical thinking with practical, hands-on delivery, and I’m known for a diligent, detail-oriented approach, strong communication, and a can-do attitude that keeps projects moving forward.

Michelle Gonzales

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I am Michelle Gonzales, a QA professional with over 19 years of experience driving quality across ERP, SAP, and modern mobile and web applications. I have led test strategy, design, and execution in finance, banking, FMCG, retail, aviation, education, health, and government organisations, delivering robust solutions across back-end systems, APIs, and front-end experiences. I stay curious about new tools and trends, and I enjoy mentoring teammates to improve testing practices and outcomes. I thrive in collaborative, multinational environments and take full ownership of quality from planning through release. I combine analytical thinking with practical, hands-on delivery, and I’m known for a diligent, detail-oriented approach, strong communication, and a can-do attitude that keeps projects moving forward.…I am Michelle Gonzales, a QA professional with over 19 years of experience driving quality across ERP, SAP, and modern mobile and web applications. I have led test strategy, design, and execution in finance, banking, FMCG, retail, aviation, education, health, and government organisations, delivering robust solutions across back-end systems, APIs, and front-end experiences. I stay curious about new tools and trends, and I enjoy mentoring teammates to improve testing practices and outcomes. I thrive in collaborative, multinational environments and take full ownership of quality from planning through release. I combine analytical thinking with practical, hands-on delivery, and I’m known for a diligent, detail-oriented approach, strong communication, and a can-do attitude that keeps projects moving forward.

Available to hire

I am Michelle Gonzales, a QA professional with over 19 years of experience driving quality across ERP, SAP, and modern mobile and web applications. I have led test strategy, design, and execution in finance, banking, FMCG, retail, aviation, education, health, and government organisations, delivering robust solutions across back-end systems, APIs, and front-end experiences. I stay curious about new tools and trends, and I enjoy mentoring teammates to improve testing practices and outcomes.

I thrive in collaborative, multinational environments and take full ownership of quality from planning through release. I combine analytical thinking with practical, hands-on delivery, and I’m known for a diligent, detail-oriented approach, strong communication, and a can-do attitude that keeps projects moving forward.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior Quality Assurance Analyst at SkyCity Entertainment Group Limited

November 1, 2025 - Present

Led and coordinated testing of customer- and staff-facing applications for Mandatory Carded Play Phase 2, ensuring regulatory compliance with gambling minimum standards. Managed integration testing across multiple streams, supported functional and UAT testing, and designed test cases and execution strategies. Ensured high-quality standards throughout the testing lifecycle and collaborated with vendors and internal teams to meet release timelines.

Senior Quality Engineer at Westpac New Zealand Limited

November 1, 2024 - September 30, 2025

Designed and executed tests for the Customer Risk Assessment solution, linking to AML web application requirements. Performed test data management using SoapUI, SQL, and Kubernetes (VirtualBox). Led automation migration to Playwright, including TypeScript conversion, and ensured defects were tracked to closure.

Senior Mobile Test Analyst at Health New Zealand – Te Whatu Ora

April 1, 2024 - June 30, 2024

Defined mobile testing strategy for the My Health Record app, served as sole tester for mobile testing, and coordinated UAT between Health NZ and vendor. Reviewed cloud-based tools for mobile testing and supported test device strategy and test planning.

Senior Quality Assurance Specialist at ASB Bank Limited

May 1, 2023 - February 29, 2024

Manual and exploratory testing of digital solutions including Support Finder and KiwiSaver Digital Advice. Wrote and executed test scripts, performed cross-device testing on real devices and BrowserStack, and conducted defect management for mobile and desktop web platforms.

Senior Quality Engineer at Westpac New Zealand Limited

July 1, 2022 - May 31, 2023

Led testing for the Linc3 (BS11) project focusing on payments screening, AML, and fraud transaction management. Created test plans and designed/executed test cases aligned to user stories, and mentored a team of senior QAs.

Senior Test Engineer at Air New Zealand Limited

September 1, 2016 - June 30, 2022

Testing of public-facing native mobile apps (Air NZ, COVID Scan). Refined testing strategy, performed extensive mobile testing across devices, developed BDD scripts with Cucumber, and utilized Appium. Reviewed code changes, debugged tests, and tested backend/frontend components, including APIs, Google Analytics, and Optimizely A/B tests.

Test Lead at The Warehouse Group NZ

June 1, 2016 - September 30, 2016

Led integration testing for the webstore redevelopment; collaborated with vendors, BAs, and developers; owned data setup and coordinated UAT activities to ensure aligned release readiness.

Test Team Lead at Yellow Pages Group

February 1, 2016 - June 30, 2016

Defined test plans and strategies; executed data migration, system integration, system, and regression testing; performed root cause analysis and defect management; monitored testing progress and blockers.

Test Team Lead at Planit Software Testing Limited

August 1, 2012 - February 29, 2016

Led multiple testing projects for PlaceMakers and related initiatives, including loyalty rewards revamp and cloud-based e-commerce integrations. Coordinated test design, data setup, change verification, and risk assessment across a portfolio of legacy ERP, middleware, and data warehouse components.

Test Analyst at Planit Software Testing Limited

September 1, 2012 - February 29, 2016

Executed end-to-end testing for projects including ASBeDebit Phase 01, ASB Unisys to SAP, SAP Regression Pack, and AML/CFT monitoring. Created and maintained test cases, performed data verification, and supported automation efforts.

Test Analyst at Planit Software Testing Limited

October 1, 2012 - May 31, 2013

Contributed to SAP Banking Services regression testing, including Nostro Payments and workflow-related enhancements. Coordinated with SAP Functional Consultants and SMEs to validate end-to-end scenarios.