Matthew Burnham
I am an experienced operations and customer service professional with a strong background in travel, travel retail, and luxury goods.
About
I am an experienced operations and customer service professional with a strong background in travel, travel retail, and luxury goods. I am known for my structured, results-oriented approach and commitment to operational excellence, refined in global companies with high-caliber teams.
In my roles, I have led logistics planning, CRM, risk management, and IT/data analytics, working across cross-functional teams to deliver outstanding experiences.
- 6 years' experience
- Joined January 2026
Languages
- EnglishFluent
- GermanAdvanced
Industry experience
- Travel & Hospitality
- Retail
- Consumer Goods
- Professional Services
- Education
Work experience· 7 roles
Management of POs, stock fulfilment, claims and quality inquiries. Development of shipping schedules in line with product lifecycles. Management of 8500+ SKUs across 20 brands. Key contact for communication flow between partners. Handling legalization of documents and letters of credit.
Procurement of Michelin restaurants for VIP client groups. Promotion of SWISStainable brand in Switzerland. Contracting and Legalization of Documents. Creation of marketing materials and presentations for internal and external stakeholders.
Planning and production of key account tours in UK and DACH. Product management for EF’s STEM portfolio and the creation of a top selling sustainability tour in Ireland. Negotiation and procurement of 20+ new partners for the STEM portfolio. Controlling up to 80 group travel tours in a 3-5 month windows, working with external stakeholders and tour guides.
Education
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