Available to hire
I am an experienced operations and customer service professional with a strong background in travel, travel retail, and luxury goods. I am known for my structured, results-oriented approach and commitment to operational excellence, refined in global companies with high-caliber teams.
In my roles, I have led logistics planning, CRM, risk management, and IT/data analytics, working across cross-functional teams to deliver outstanding experiences.
Experience Level
Language
English
Fluent
German
Advanced
Work Experience
Customer Service Coordinator (APAC) at Estee Lauder Companies
January 1, 2024 - May 31, 2025Management of POs, stock fulfilment, claims and quality inquiries. Development of shipping schedules in line with product lifecycles. Management of 8500+ SKUs across 20 brands. Key contact for communication flow between partners. Handling legalization of documents and letters of credit.
Destination Services Trainee at Kuoni Tumlare
April 1, 2023 - October 31, 2023Procurement of Michelin restaurants for VIP client groups. Promotion of SWISStainable brand in Switzerland. Contracting and Legalization of Documents. Creation of marketing materials and presentations for internal and external stakeholders.
Operations Specialist at Education First
September 1, 2021 - May 31, 2023Planning and production of key account tours in UK and DACH. Product management for EF’s STEM portfolio and the creation of a top selling sustainability tour in Ireland. Negotiation and procurement of 20+ new partners for the STEM portfolio. Controlling up to 80 group travel tours in a 3-5 month windows, working with external stakeholders and tour guides.
Events Management Internship at Education First
January 1, 2020 - April 30, 2020Organization and Production of EF led events (U18 Global Leader Summit / VE day Netherlands / Internal events). Sourcing and tracking venue proposals. Hotel Allocations for 2500+ attendees of the U18 Summit.
Transport Manager at EF Language Abroad
April 1, 2019 - August 31, 2019Organization and Production of EF led events (U18 Global Leader Summit / VE day Netherlands / Internal events). Sourcing and tracking venue proposals. Hotel Allocations for 2500+ attendees of the U18 Summit.
Operations & Admin at WHV417 Australia (Multiple Organizations)
June 1, 2017 - December 31, 2018Operations & Admin at Club Europe Group Travel
January 1, 2016 - February 29, 2016Managing and sourcing activity vendors for tours. Mailing/distribution list maintenance. On-site rep for U16 girls tour in Austria.
Education
BA (Hons) A&E Sports Management at Southampton Solent University
January 11, 2030 - January 1, 2015Qualifications
Industry Experience
Travel & Hospitality, Retail, Consumer Goods, Professional Services, Education
Experience Level
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