Mathieu Duchêne

Led requirements gathering, analysis of directives, and reverse-engineering of legacy systems for a large digitalization program. Delivered a new back-office application to manage internal processes (agreements, budget validations, expense payments, rewards) and two external partner applications for expense submission and follow-up. Exposed APIs for the public website, data warehouse, and other applications; facilitated end-user demos and QA validation; aligned with business sponsors and coordinated cross-team deliveries.

Senior functional analyst in the digital team, responsible for two key applications: the digital signing platform and the document upload platform. Enabled customers to sign contracts using Itsme or eID, and to securely upload confidential documents. Designed functional solutions and translated business requirements into detailed user stories for developers. Coordinated with impacted teams and external providers; served as Scrum Master during the document upload platform implementation.

Functional owner of two digital platforms: signing and document upload. Designed functional solutions, authored detailed user stories, and ensured consistent integration with impacted applications. Coordinated with external providers and managed communications. Served as Scrum Master during the document upload platform implementation.