✨ Prepare to be dazzled. ✨ 🔹AI prompt engineer 🔹Experienced technical writer 🔹Pioneer vibe coder There are two things I know for sure are never going away: AI and bullshit. 🤖💩 I can help you navigate both. My unique background and experience place me right smack in the middle of the complex intersection between AI, technical communication, and development. I know when to use AI, when to hand-code, when to let my documentation shine, when to hold 'em, when to fold 'em, and when to use my good old-fashioned human know-how, what-for, and what-have-you. I've used AI to accomplish things in one day that used to take weeks; at the same time, I can instantly tell when AI is full of shit and roll up my sleeves, put my nose to the grindstone, burn the midnight oil, and apply a generous dose of elbow grease, chops, gumption, and all those other cliches to get the job done. I make the most of what AI has to offer by writing effective prompts, meticulously crafted code, and usable documentation to get exceptional results. I use my experience in technical writing, enthusiastic knowledge of usability, deep understanding of large language models (LLMs), and diligent attention to detail to build web apps, websites, chatbots, browser extensions, and knowledge bases. I use the power of LLMs to... 🤖 Create innovative AI-powered applications 👾 Design engaging user experiences 🐞 Solve complex problems and fix bugs 😊 Transform abstract concepts into dazzling deliverables that delight users 🪄 Make the impossible possible! Let's work together to discover how I can use AI to bring your ideas to life.…

Jennifer Heller

PRO

✨ Prepare to be dazzled. ✨ 🔹AI prompt engineer 🔹Experienced technical writer 🔹Pioneer vibe coder There are two things I know for sure are never going away: AI and bullshit. 🤖💩 I can help you navigate both. My unique background and experience place me right smack in the middle of the complex intersection between AI, technical communication, and development. I know when to use AI, when to hand-code, when to let my documentation shine, when to hold 'em, when to fold 'em, and when to use my good old-fashioned human know-how, what-for, and what-have-you. I've used AI to accomplish things in one day that used to take weeks; at the same time, I can instantly tell when AI is full of shit and roll up my sleeves, put my nose to the grindstone, burn the midnight oil, and apply a generous dose of elbow grease, chops, gumption, and all those other cliches to get the job done. I make the most of what AI has to offer by writing effective prompts, meticulously crafted code, and usable documentation to get exceptional results. I use my experience in technical writing, enthusiastic knowledge of usability, deep understanding of large language models (LLMs), and diligent attention to detail to build web apps, websites, chatbots, browser extensions, and knowledge bases. I use the power of LLMs to... 🤖 Create innovative AI-powered applications 👾 Design engaging user experiences 🐞 Solve complex problems and fix bugs 😊 Transform abstract concepts into dazzling deliverables that delight users 🪄 Make the impossible possible! Let's work together to discover how I can use AI to bring your ideas to life.…

Available to hire

✨ Prepare to be dazzled. ✨

🔹AI prompt engineer
🔹Experienced technical writer
🔹Pioneer vibe coder

There are two things I know for sure are never going away: AI and bullshit. 🤖💩

I can help you navigate both.

My unique background and experience place me right smack in the middle of the complex intersection between AI, technical communication, and development.

I know when to use AI, when to hand-code, when to let my documentation shine, when to hold 'em, when to fold 'em, and when to use my good old-fashioned human know-how, what-for, and what-have-you.

I’ve used AI to accomplish things in one day that used to take weeks; at the same time, I can instantly tell when AI is full of shit and roll up my sleeves, put my nose to the grindstone, burn the midnight oil, and apply a generous dose of elbow grease, chops, gumption, and all those other cliches to get the job done.

I make the most of what AI has to offer by writing effective prompts, meticulously crafted code, and usable documentation to get exceptional results.

I use my experience in technical writing, enthusiastic knowledge of usability, deep understanding of large language models (LLMs), and diligent attention to detail to build web apps, websites, chatbots, browser extensions, and knowledge bases.

I use the power of LLMs to…
🤖 Create innovative AI-powered applications
👾 Design engaging user experiences
🐞 Solve complex problems and fix bugs
😊 Transform abstract concepts into dazzling deliverables that delight users
🪄 Make the impossible possible!

Let’s work together to discover how I can use AI to bring your ideas to life.

See more

Language

English
Fluent

Work Experience

Contract Prompt Engineer (Part Time) at ThinkCERCA
December 31, 2023 - November 29, 2025
Research project requests and plan, design, and develop AI-powered solutions using generative AI. Smart Lesson Builder: AI-powered web app that automatically generates reading lessons based on a passage from an article, book, or other text. Sparky the Spark Assistant: Chatbot that helps students understand reading lessons within diverse cultural and language contexts.
Technical Writer (Part Time) at Trajector
December 30, 2023 - January 29, 2026
Researched, wrote, and published weekly release notes. Wrote / edited internal documentation as needed.
Technical Writer II at National Student Clearinghouse
January 1, 2020 - January 1, 2024
Wrote, edited, and published documentation for edtech software applications, including user guides, online knowledge bases, tutorial videos, and PowerPoint presentations.
Technical Writer (Part Time) at TruStage
January 1, 2020 - January 1, 2024
Planned, designed, created, and maintained documentation for fintech applications, including online knowledge bases, technical guides, LOS and API integration guides, and release notes.
Freelance Chatbot Writer/Developer at Self-employed
January 1, 2012 - January 1, 2021
Designed, built, and edited chatbots, conversation flows, and voice responses for clients in industries such as local government, nonprofit, and business services.
Freelance Technical Writer / Editor at Self-employed
December 30, 2011 - June 29, 2020
Developed end user software documentation and edited existing content for clients in various industries, including knowledge bases, online help articles, user manuals, and release notes.
Senior Technical Writer at Trajector
June 1, 2024 - February 1, 2026
Established and managed documentation processes for Product and Engineering. Wrote and edited internal documentation, including release notes, user guides, and operational documents. Created and implemented a collaborative process for developing weekly release notes, including implementing AI automation and building a Notion site. Contributed to designing and writing content for the company intranet.
Contract Prompt Engineer at ThinkCerca
August 1, 2024 - December 1, 2025
Managed and delivered development projects for AI-powered web applications. Researched project requirements; planned and designed solutions; developed and presented proposals to management; built and demoed prototypes; modified designs based on feedback; QA-tested and published finished applications. Projects include Smart Lesson Builder (automated generation of reading lessons) and Sparky the Spark Assistant (prototype chatbot).
Tech Writer at Trustage
March 1, 2020 - April 1, 2024
Developed and managed documentation for Digital Storefront (DSF), including the DSF Academy knowledge base, API documentation, and release notes. DSF Academy: Built the knowledge base from the ground up and updated with each new release.
Freelance Chat Bot Writer / Developer at Self-Employed
August 1, 2020 - March 1, 2021
Wrote, tested, and edited conversational flows for chatbots and voice assistants. Designed and built chatbots, including personas and intents. Reviewed user transcripts and modified scripts for clarity and usability. Rybot: Designed and developed Rybot, a chatbot that answered client questions and helped them place resume orders and use the resume generator. Placer County Alexa Skill: QA tested and edited voice assistant scripts. Progress Pop: Wrote and A/B tested scripts for chatbots that provided voter registration information through social media messaging platforms.
Freelance Technical Writer at Self-Employed
January 1, 2012 - March 1, 2020
Independently managed and completed software documentation projects from requirements to delivery, including knowledge bases, help articles, user guides, training content, and release notes.

Education

Master of Science in Technical Communication at Northeastern University
January 11, 2030 - December 22, 2025
Bachelor of the Arts in Communication at Southern New Hampshire University
January 11, 2030 - December 22, 2025
Associate of Specialized Business in Computer Technologies at Lansdale School of Business
September 1, 2010 - June 1, 2011
Master of Science in Technical Communication, Specialization in Writing for the Computer Industry at Northeastern University
January 11, 2030 - January 1, 2018
Bachelor of Arts in Communication, Concentration in Professional Writing at Southern New Hampshire University
January 11, 2030 - January 1, 2014
Associate of Specialized Business in Computer Technologies at Lansdale School of Business
January 11, 2030 - January 1, 2011

Qualifications

Certified Prompt Designer for Conversational AI
January 11, 2030 - January 31, 2026
Prompt Engineering Foundations
January 11, 2030 - January 31, 2026
Introduction to Generative AI, Large Language Models, & Responsible AI
January 11, 2030 - January 31, 2026
Certified Conversational Designer
January 11, 2030 - January 31, 2026
Certification in Chatbot Writing & Design
January 11, 2030 - January 31, 2026
Code Foundations
January 11, 2030 - January 31, 2026

Industry Experience

Education, Software & Internet, Financial Services, Non-Profit Organization, Professional Services, Media & Entertainment, Computers & Electronics
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