Melat Million

Led end-to-end design across multiple GovTech modules, delivering intuitive, AI-enhanced experiences for service portals and internal dashboards. Collaborated with product managers, researchers, and engineers to align UX with business goals, built multi-modal support flows (chat, self-service, human support), and contributed to product vision and design strategy across government platforms. Drove design-system integration and workflows to accelerate delivery while maintaining quality and accessibility.

Led discovery sessions to re-engineer end-to-end workflows in an Agile environment, uncovering hidden delays and streamlining decision paths. Established reusable UI components and rapid UAT cycles, reducing high-fidelity mockups time and ensuring UI consistency. Developed AI-powered accessibility audits to proactively identify WCAG gaps and accelerate remediation, improving inclusive UX across the organization.

Partnered with product managers and engineers to define goals and success metrics, guiding design decisions with both quantitative and qualitative research. Built and maintained a design system, delivered end-to-end experiences for a high-impact B2C/B2B platform, and led cross-functional reviews. Created executive dashboards to provide health metrics and trends for leadership.