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Hello, I'm Melat Million, a Senior Product Designer who turns complex systems into simple, useful digital experiences. I’ve led end-to-end design for government platforms, SaaS tools, service desks, AI-based apps, and enterprise mobile native apps. I partner closely with product, engineering, and stakeholders to align design with business goals and technical constraints, and I’ve helped teams deliver faster with scalable processes and high-quality, accessible interfaces.…Hello, I'm Melat Million, a Senior Product Designer who turns complex systems into simple, useful digital experiences. I’ve led end-to-end design for government platforms, SaaS tools, service desks, AI-based apps, and enterprise mobile native apps. I partner closely with product, engineering, and stakeholders to align design with business goals and technical constraints, and I’ve helped teams deliver faster with scalable processes and high-quality, accessible interfaces.

Melat Million

Product Designer, UX Designer, UI Designer, +2

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Hello, I'm Melat Million, a Senior Product Designer who turns complex systems into simple, useful digital experiences. I’ve led end-to-end design for government platforms, SaaS tools, service desks, AI-based apps, and enterprise mobile native apps. I partner closely with product, engineering, and stakeholders to align design with business goals and technical constraints, and I’ve helped teams deliver faster with scalable processes and high-quality, accessible interfaces.…Hello, I'm Melat Million, a Senior Product Designer who turns complex systems into simple, useful digital experiences. I’ve led end-to-end design for government platforms, SaaS tools, service desks, AI-based apps, and enterprise mobile native apps. I partner closely with product, engineering, and stakeholders to align design with business goals and technical constraints, and I’ve helped teams deliver faster with scalable processes and high-quality, accessible interfaces.

Available to hire

Hello, I’m Melat Million, a Senior Product Designer who turns complex systems into simple, useful digital experiences. I’ve led end-to-end design for government platforms, SaaS tools, service desks, AI-based apps, and enterprise mobile native apps.

I partner closely with product, engineering, and stakeholders to align design with business goals and technical constraints, and I’ve helped teams deliver faster with scalable processes and high-quality, accessible interfaces.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior Product Designer - ServiceNow Admin at NuAxis Innovations

January 1, 2025 - November 25, 2025

Led end-to-end design across multiple GovTech modules, delivering intuitive, AI-enhanced experiences for service portals and internal dashboards. Collaborated with product managers, researchers, and engineers to align UX with business goals, built multi-modal support flows (chat, self-service, human support), and contributed to product vision and design strategy across government platforms. Drove design-system integration and workflows to accelerate delivery while maintaining quality and accessibility.

Senior UX Researcher at Fish and Wildlife Service (NuAxis)

December 1, 2024 - December 1, 2024

Led discovery sessions to re-engineer end-to-end workflows in an Agile environment, uncovering hidden delays and streamlining decision paths. Established reusable UI components and rapid UAT cycles, reducing high-fidelity mockups time and ensuring UI consistency. Developed AI-powered accessibility audits to proactively identify WCAG gaps and accelerate remediation, improving inclusive UX across the organization.

Senior UX/UI Designer at Stratus Consulting

November 20, 2023 - November 20, 2023

Partnered with product managers and engineers to define goals and success metrics, guiding design decisions with both quantitative and qualitative research. Built and maintained a design system, delivered end-to-end experiences for a high-impact B2C/B2B platform, and led cross-functional reviews. Created executive dashboards to provide health metrics and trends for leadership.

UI/UX Designer / QA Analyst at Sage Publication

December 20, 2015 - December 20, 2015

Led end-to-end design for a suite of SaaS applications from research to prototyping, including interviews and usability testing to validate decisions. Built a modular UI kit with Material UI and custom components to improve visual consistency and streamline development. Translated service design kits into Angular UI elements and created dashboards and rapid UAT cycles.