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Hi, I'm Melanie Yap. I'm a proactive Virtual Assistant and Lead Generation Specialist who thrives in fast-paced environments. I help teams streamline admin tasks, generate qualified leads, and manage communications to keep operations running smoothly across e-commerce, real estate refinancing, and customer service settings. With experience across BPO, retail fashion, and caregiver recruitment support, I'm comfortable handling cold calls, transcription, data entry, and remote collaboration tools to deliver reliable results and lasting relationships.…Hi, I'm Melanie Yap. I'm a proactive Virtual Assistant and Lead Generation Specialist who thrives in fast-paced environments. I help teams streamline admin tasks, generate qualified leads, and manage communications to keep operations running smoothly across e-commerce, real estate refinancing, and customer service settings. With experience across BPO, retail fashion, and caregiver recruitment support, I'm comfortable handling cold calls, transcription, data entry, and remote collaboration tools to deliver reliable results and lasting relationships.

Melanie Yap

PR Freelancer, Content Creator, Content Designer, +1

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Hi, I'm Melanie Yap. I'm a proactive Virtual Assistant and Lead Generation Specialist who thrives in fast-paced environments. I help teams streamline admin tasks, generate qualified leads, and manage communications to keep operations running smoothly across e-commerce, real estate refinancing, and customer service settings. With experience across BPO, retail fashion, and caregiver recruitment support, I'm comfortable handling cold calls, transcription, data entry, and remote collaboration tools to deliver reliable results and lasting relationships.…Hi, I'm Melanie Yap. I'm a proactive Virtual Assistant and Lead Generation Specialist who thrives in fast-paced environments. I help teams streamline admin tasks, generate qualified leads, and manage communications to keep operations running smoothly across e-commerce, real estate refinancing, and customer service settings. With experience across BPO, retail fashion, and caregiver recruitment support, I'm comfortable handling cold calls, transcription, data entry, and remote collaboration tools to deliver reliable results and lasting relationships.

Available to hire

Hi, I’m Melanie Yap. I’m a proactive Virtual Assistant and Lead Generation Specialist who thrives in fast-paced environments. I help teams streamline admin tasks, generate qualified leads, and manage communications to keep operations running smoothly across e-commerce, real estate refinancing, and customer service settings.

With experience across BPO, retail fashion, and caregiver recruitment support, I’m comfortable handling cold calls, transcription, data entry, and remote collaboration tools to deliver reliable results and lasting relationships.

Skills

DaVinci Resolve Studio

Experience Level

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Virtual Assistant at Mortgage Capital

November 14, 2024 - March 30, 2025

Engaged homeowners to generate interest in refinancing options. Explained potential benefits such as lower interest rates and reduced monthly payments.

Lead Generation Specialist at Full Circle Placements

January 1, 2024 - January 1, 2024

Managed lead generation processes, built targeted follow-up lists, and maintained up-to-date lead databases to support sales efforts.

Administrative Assistant at BH Homecare LLC

January 1, 2023 - January 1, 2023

Conducted initial phone interviews with potential caregivers and performed administrative tasks to support operations.

Billing and Sales Associate at VXI Global Solutions (AT&T Blue)

January 1, 2019 - January 1, 2019

Handled billing and sales support for a telecom account, educated customers on services, and maintained accurate records of transactions.

Online English Tutor at Bibo Global Opportunity

January 1, 2018 - January 1, 2018

Developed methods to teach independent study skills and delivered online English tutoring to students.

Fashion Consultant at Offsourcing Phils., Inc.

January 1, 2017 - January 1, 2017

Drove brand awareness through displays and merchandising; analyzed trends to develop innovative concepts via online research and runway styles.

Fashion Consultant at Offsourcing Phils., Inc.

January 1, 2013 - January 1, 2013

Early career role focusing on merchandising and customer engagement in a fashion context.

Customer Service Representative at Sutherland Global Services

January 4, 2011 - January 31, 2013

Maintained customer satisfaction through proactive problem solving; provided primary support to internal and external customers in a fast-paced environment.