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I'm a Digital Marketing and Customer Support Specialist with 6+ years of experience helping businesses grow through Meta advertising, customer success, and process improvement. I've supported over 2,000 business owners with advertising, account management, and client communications, combining strong analytical skills with a customer-first approach. I hold a Master's degree in Digital Marketing & Business Transformation and enjoy turning complex challenges into practical, easy-to-understand solutions that help businesses move forward.…I'm a Digital Marketing and Customer Support Specialist with 6+ years of experience helping businesses grow through Meta advertising, customer success, and process improvement. I've supported over 2,000 business owners with advertising, account management, and client communications, combining strong analytical skills with a customer-first approach. I hold a Master's degree in Digital Marketing & Business Transformation and enjoy turning complex challenges into practical, easy-to-understand solutions that help businesses move forward.

Chimera Innocent

Digital Marketer, PPC Manager, Performance Marketer, +3

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I'm a Digital Marketing and Customer Support Specialist with 6+ years of experience helping businesses grow through Meta advertising, customer success, and process improvement. I've supported over 2,000 business owners with advertising, account management, and client communications, combining strong analytical skills with a customer-first approach. I hold a Master's degree in Digital Marketing & Business Transformation and enjoy turning complex challenges into practical, easy-to-understand solutions that help businesses move forward.…I'm a Digital Marketing and Customer Support Specialist with 6+ years of experience helping businesses grow through Meta advertising, customer success, and process improvement. I've supported over 2,000 business owners with advertising, account management, and client communications, combining strong analytical skills with a customer-first approach. I hold a Master's degree in Digital Marketing & Business Transformation and enjoy turning complex challenges into practical, easy-to-understand solutions that help businesses move forward.

Available to hire

I’m a Digital Marketing and Customer Support Specialist with 6+ years of experience helping businesses grow through Meta advertising, customer success, and process improvement. I’ve supported over 2,000 business owners with advertising, account management, and client communications, combining strong analytical skills with a customer-first approach. I hold a Master’s degree in Digital Marketing & Business Transformation and enjoy turning complex challenges into practical, easy-to-understand solutions that help businesses move forward.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Digital Marketing & Advertising Specialist (Meta Ads) - Self-Employed at Self-Employed

October 1, 2020 - Present

Delivered Facebook and Instagram advertising support to 2,000+ small businesses by resolving account, access, and policy-related issues to restore ad functionality. Planned and optimized lead generation and messaging campaigns in Meta Ads Manager across Messenger, Instagram Direct, and WhatsApp to drive customer inquiries and sales conversations. Managed end-to-end social media presence for personal and client brands, including content calendars, on-brand captions and campaign copy, and scheduling/publishing across platforms. Handled community engagement (comments, DMs, followers) to support consistent month-over-month reach and audience growth. Analyzed campaign and content performance using audience targeting, creative assets, and engagement data, delivering data-backed recommendations that improved results. Resolved advertising account restrictions and Business Manager issues through structured audits and platform escalation processes.

Nutrition Assistant at Nestlé

November 1, 2017 - May 31, 2018

Drove demand generation for infant nutrition products (NAN) through health care professional education across assigned territories. Engaged doctors, nurses, midwives, and nutritionists, building trust and positioning the brand as the trusted recommendation at the point of patient/caregiver influence. Conducted field visits to hospitals and clinics to support product awareness initiatives and gather market feedback to inform messaging and targeting. Responded to product-related inquiries from health care professionals and caregivers, reinforcing brand trust and supporting conversion from awareness to recommendation. Maintained detailed records of stakeholder interactions and field activities to support territory planning and reporting, and collaborated with internal teams to execute marketing and educational campaigns focused on product awareness, stakeholder engagement, and customer experience objectives.

Relationship Manager (SME Banking) at Access Bank Plc

June 1, 2013 - November 30, 2015

Drove new SME customer acquisition for the bank and built/managed a client portfolio valued between $600K and $850K. Served as the primary point of contact for SME clients, identifying business opportunities, delivering tailored financial solutions in collaboration with internal teams. Built client relationships through proactive engagement and needs assessment to drive acquisition, satisfaction, and retention. Resolved client concerns and account issues while maintaining compliance with banking policies. Conducted financial reviews, account monitoring, and reporting to support portfolio growth and retention, applying strong customer behavior understanding, relationship management, and consultative problem-solving across diverse industries.